Review by keason 
member for 10.9 years, 2477 visits, last login: 1 days ago
updated 1.4 years ago
 Ann Arbor,Washtenaw,MI
 $20 per month- (12 month contract)
 about 21 days AT&T "Works well, finally" "Caps, price increasese" "Cheap and slow"
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(ratings match consensus)
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Ordered 6/768 - (actually 5.3/600) service several years ago with a phone line, then moved to dry DSL a year or so ago. Only 2 noticeable outages over a 5 year period. Pings are almost always good, and I have yet to see an overloaded DSLAM which affected my speed. VoIP & Streaming video work well on the connection within the bandwidth limitations.
ATT lets you use their DSL or a 3rd party provider's IPs. One nice feature is that you can move your static block to a different DSL line within you region and be up immediately.
Port 25 outbound is blocked but ATT removed the block via a web request form. With most companies using blocking dynamic IP ranges you have to have an alternative method anyway.
Support has been Ok for outages. I haven't had any other problems
Upgrades have been non-existent. Uverse has been deployed for 3 years in my town but I still can't get it despite being 2000 feet from an RT. ATT has been abysmally slow in the Uverse deployment. I guess they just don't want customers.
I recently lost my static block due to a different ISP problem, but ATT has a decent SMTP relay service. I'm using Dynamic DNS on my exchange server for inbound traffic, and relaying outbound through ATT servers. The ATT servers were more flexible than the free google mail apps product, at least for SMTP relay.
It's worked great, but with Comcast 6/1 business (no caps/port blocks) for $60 or 16/2 for $90, and no Uverse in sight, the ATT value proposition is looking shaky. I'll probably keep the service as a backup connection.
One great feature is yahoo smarthosting. Since I lost my static IP's , I switched to Dynamic DNS for inbound mail & web, and I relay outbound mail from my exchange server through ATT's Yahoo email server. It was a bit cumbersome to set up, but works very well. Inbound still comes directly to the exchange server.
4/15 - Still working well. No significant outages. The price increase from $39 to $42 is a letdown though.
9/5/10 - Ordered a second elite DSL to get a little more speed. 3 weeks and 5 phone calls to install.
12/04/10 - Speeds have dropped to 1-1.5Mb down, 400K up in the evening and weekends. Still full speed during the work day. Service continues to deteriorate since problems started about 3 months ago. I ordered 22/5 Comcast business yesterday. DSL is OK for a $20 backup service, but almost unusable in the evenings. Even VoIP is occasionally affected. No longer usable for most purposes.
When I called tech support, I was promised a call back next day. Tech support is in Manila, and claims to have no knowledge of the slowdown problems, at least officially. Unofficially, they get calls complaining all of the time.
ATT shows no sign of fixing the speed problem, and based on other posts, it seems to widespread.
Updated 12-24-10
After multiple calls, and hours on the phone, bandwidth was restored to 5Mb/600 on both DSL connections. The NOC moved my circuits to 2 different redbacks. One of the connections shows pings of around 60Ms and the other around 30Ms. ATT Direct tried to help me get U-verse, but would/could not give a time when it will be available it's available on the other side of my street)
Last week I ordered Comcast HSI and disconnected ATT.
Updated 4-19-11
I reordered ATT DSL to support a Femtocell and VoIP and as a backup for work VPN. It has been rock solid and worked well during a Comcast outage. I would not order it for a primary connection unless you want to spend hours fixing problems and don't mind the slow speed.
Updated 10-10-11
Goodbye ATT! New bill went from $20 to $43, no longer worth it for a capped, slow connection. Moved to 22/5 Comcast business, no caps, no port blocks
Comments:
 | | AT&T Service Issue I have the same problem of my connection slowing down to almost nothing every night. While I haven't found a solution yet I have filed complaints everywhere I could think of to file. These are online complaints and only take a few minutes each to do. I filed complaints with:
FCC
FTC
Texas Attorney General
Texas Public Utility Commission
and the Chicago BBB (my bill has a Carol Stream, IL address)
I will be writing all my state and federal reps and might even send an email to the President. I do believe we just spent a lot of tax payer's money on internet connectivity.
I will also be sending copies of all my complaints to any news outlet that will take them. It is just ridiculous that this is happening all over the place and AT&T refuses to do anything.
Make noise, they are the largest and most profitable communications company in the world, they can afford to fix their issues. | |
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