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Being a customer for over 5 years now, I have been satisfied with the service. The line itself has been extremely stable, with so few issues and so rarely that I can't remember how many there were. I believe that I had 3 or 4 issues in the time I have been with them, and most they were resolved in under 12 hours, all within 24 hours. I am on the Elite package running 6 Mbps down (630KBps) and 768kbps up (81KBps). I have used the older speedstream 4100 modem, and it's still working in bridged mode. The order and install process was basically simple at the time, but it's been a while. Everything was straight forward, and there were no problems. Unfortunately the announcement of bandwidth caps (150GB a month for non-U-Verse customers, IE : me) makes the service much worse. On average I use 200GB-250GB a month easily, and so there is an additional charge of $10 per 50GB you go over. It's a shame, as any U-Verse customer gets a cap of 250GB a month. Update : connection is always stable, however I'm looking into a different provider because of the cap. member for 15.5 years, 139 visits, last login: 7.7 years ago updated 10.1 years ago |