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Review by gwagnon See Profile

  • Location: Aliso Viejo, Orange, CA, USA
  • Cost: $48 per month
  • Telco party AT&T
Reasonable rates for bandwidth, good service in past years
Recent drops in speed to as low as 45kb
Good service has deterioriated recently
Connection reliability:
Tech Support:
Value for money:

Company is sending new dsl modem (Motorola 2210 to replace Siemens 4100b), but insists that the problem is my residental router. The service works well intermittently.

The new modem is expected to arrive next week, and I will also purchase a new router (for which I have some other additional uses) then too. This will either solve my problems, or demonstrate that the problems lie inside AT&T's systems. During this time, their support has been engaged and friendly.

At this point (shown in attached image), the service's upload performance remains what it "normally" has been, while the download speed has deteriorated to barely above dialup speeds. (My slowest dowmload speed test showed only 2Kb).

This problem comes after approximately four years of very satisfactory service, at a reasonable price. AT&T's support staff continues to claim that there are no problems or outages on their side and that my line quality is "good", a fact that my own tests confirm. My hope is that this crisis will be resolved, but if not, I will need to find an alternative.

Resolved by replacing Speedstream modem.

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member for 21 years, 87 visits, last login: 4.2 years ago
updated 9.4 years ago

ArizonaSteve
join:2004-01-31
Apache Junction, AZ

ArizonaSteve

Member

Check your wiring.

If the new modem doesn't fix it then your phone line is probably bad or someone has damaged the line inside your house or connected something else to the line. The phone co. is responsible for the outside line up to the side of your house but you need to take care of the line inside. You should check all over the house and make sure nothing else is plugged into any of the jacks. Try disconnecting everything except the DSL modem and see if that makes any difference in the speed. As a last check try running a new line from the point where the phone company's line connects outside directly to your DSL modem and try it that way. If it gets better you need to fix or replace your inside wiring. If it doesn't get any better the problem is with the phone co. and you will need to put in a service call to have them fix their outside lines. Note that you don't need to be home for that as long as they can get inside your yard to get access to their connections outside and they should be able to take care of it from that point out to the street.

LN user
@sbcglobal.net

LN user

Anon

AT&T DSL deterioration

I had almost the exact same experience. Good service for 3 years; recent dramatic deterioration. AT&T acknowledges its their lines and the only fix is to move up to U-Verse--which is considerably more expensive.
retired17
Premium Member
join:2007-01-24
Anaheim, CA

retired17

Premium Member

AT&T charges tooo much

I had 1.5Mb DSL from AT&T for several years and every year they kept raising the price. The final straw was them raising the price to $39. So I cancelled and switched to TWC. Paying $21 including the cable modem for 3Mb/1Mb. Very happy with my faster speed. Can even watch HD video now without pauses.