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AT&T DSL Service page on DSLReports
Six Month Rating

Reviews:
bullet 829 reviews (339 good) (247 bad)
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Review by teknos See Profile

  • Location: Sacramento,Sacramento,CA
  • Cost: $50 per month (12 month contract)
  • Telco party AT&T
Good "It works"
Bad "Unable to help, please call this number, repeat."
Overall "Worthless, would switch to ANY other company!"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings well below consensus)

Internet was turned off per an automated order. No one able to tell me who or why the disconnect order was placed, and unable to do anything about it. Had to put a new order through. Everyone I talked to would first say "I don't see anything in the notes about this" Then ask me if I was the one to request the termination, then decide that I needed to talk to someone in another department. Worst customer service experience ever! Will tell everyone I know not to use this company for anything. Also have a friend who just signed up with U-Verse who is also having horrible customer service and also will be switching providers.

member for 2.1 years, 2 visits, last login: 2.1 years ago
lodged 2.1 years ago

Comments: