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Review by Jeff35582 See Profile

  • Location: Snellville, Gwinnett, GA, USA
  • Cost: $78 per month
  • Telco party AT&T
There is absolutely nothing good about AT&T IFITL DSL Service
Speeds, drastically oversubscribed probably 10-20 fold normal industry oversubscription levels
Stay as far away from AT&T as you possibly can.
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

For years now the services is almost unusable in the evenings.
From 6:00 PM onward it gets progressively worse speeds get lower that 56K modem speeds. Latency, ping times make accessing text based forums and websites a grind and anything with any kind of media barely tolerable to outright intolerable.

Repeated complaints filed with the Georgia Public Service commission yeild nothing but a call from some department in AT&T that applies some credits, apologizes and closes the case.

When this service was initially installed under the control of Bellsouth, it was great and when AT&T took over it was still fine, as AT&T continued to add customers and neglecting the infrastructure it began to degrade. When enough pressure is applied they will move to do the minimal upgrades to make the service usable, but it will degrade rapidly because they are already oversubscribing it so drastically.

The support people are mostly contemptuous and are there only to get users connected that are incapable of doing it on their own. If you have a problem that is on AT&T's side you can not get anywhere by talking to their support. Your equipment is blamed and they refuse to look at or pass along supporting data to a higher tier.
The support department is rated on case resolution, and when they manage to get you off the phone they mark the case resolved and move on the the next victim/customer.

»forums.att.com/t5/Email- ··· /2020831

The same issues have crept up on me again, that I was having here in this thread on AT&T's official forums. My issue never got resolved until one of AT&T's techs saw it on this site and sent me a PM.

Maybe I can get some help int the AT&T dedicated forums here as I can no longer locate the PM from him.

member for 21.4 years, 98 visits, last login: 6 years ago
lodged 10.9 years ago