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Review by Doctorphate 
Posted: 154 days ago
member for 154 days, 100 visits, last login: a few hours ago
 Ottawa,ON
 $46 per month (12 month contract)
 about 1 days
 "WAS kick ass..."
 "Time Warner anyone?"
 "you're better off with Rogers.. Atleast they are upfront douche bags."
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Install Co-ordination:
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I had been with B2B2C for 8 years now. They were awesome at first. I had 3mbps down and 800kb/s up and it was super stable with awesome customer service. On top of that it only cost me 29.95.
Later on I switched to unlimited and ran that at my fathers place where I lived for 5 years and was able to download 200+ GB per month several times without any complaints from anyone. I still had awesome speeds, awesome customer service and the awesome price of 34.95 was still there(+$5 for unlimited) but this is where things started going wrong.
I had some high latency so I called them after I had tried trouble shooting with my network. Like the old, plugging your PC directly into the modem deal etc. Up until this point whenever I called to ask a question or something I would wait on hold for no more then 1 or 2 minutes, this time I waited for 20 minutes. I thought nothing of it and was just glad to be answered, until he opened his mount and I realized this guy not only isn't at b2b2c's head office in montreal, he isn't even from north america. The guy was from India or something. I explained to him that I had latency issues and i had already ruled it my side so it must be because they were running me on 5mbps line when the DSL lines in my area could only handle 4mbps which makes it unstable. He had no idea what I was talking about. After 45 minutes of explaining the way it worked to him and explaining I already did the trouble shooting his monitor was telling him to tell me to do I finally got frustrated and hung up.
After this encounter I had a bit of a sour taste in my mouth. I called back to complain and talk to someone who had more then a grade 6 education and was actually greeted by someone who mostly spoke english. You see, at b2b2c they have excellent french speaking reps but being that I'm english, I'm second class and not worth alittle extra money spent so i can understand the tech guy. I spoke to this guy and although his english was the stardard I couldn't care less about pronunciation he was intelligent enough to understand what i was talking about and promptly fixed my line.
Fast forward now to 4 months ago when I took my internet from my step fathers place(he no longer used it) and transferred it to my new apartment. I had unlimited yet again and after a month I was greeted with a lovely cease and desist letter. Here is an excerpt from it.
"This letter is to advise that B2B2C considers your current bandwith usage is in excess with over 100Gb of transferred data since the start of the month 6/1/2009 : Down:108.90 Up:62.50 TTL:171.40. This usage far exceeds what is considered normal for residential customers. Excessive usage significantly affects our network performance and by consequence negatively affects the service provided to all of our service subscribers."
I called them right away and explained a mistake had been made, I pay for unlimited.
The person informed me that Quebec's ISPs had formed a Cartel and were now limiting UNLIMITED users to 100GB per month. I told her well too bad because I'm in ontario and I signed up for unlimited.
She then explained that it doesnt matter because b2b2c is based in Quebec therefore I am subject to Quebec's rules. I told her she had 2 options, 1 stop sending me these letters and allow me to continue as we did and I'll forget about this incident and keep recommending b2b2c to friends and family or 2. send me more letters and I'll make sure I download at the full extent of my connection 24/7 until you cancel my contract and release me to find another provider.
She told me she could not release me from my contract unless I received 3 more of these warning letters. So I hung up, went to Canada Computers and purchased a 1TB hard drive. I began downloading at the full 5mbps speed for the rest of the month. I ended up downloading over 400GB and then received another letter which was exactly the same but with my updated numbers.
At this point I have called all the people I recommended to b2b2c and suggested they switch to another provider. So since I'm already pissed at the underhanded nature of what b2b2c has turned into I decided to reply simply with this;
Unlimited \Un*lim"it*ed\, adjective
1. Not limited; having no bounds; boundless; as, an unlimited expanse of ocean.
2. Undefined; indefinite; not bounded by proper exceptions; as, unlimited terms. ''Nothing doth more prevail than unlimited generalities.'' --Hooker.
3. Unconfined; not restrained; unrestricted.
I have yet to get a response from them. I have started my search for a better ISP in the Ottawa Area.
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B2B2C High-Speed Internet
