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B2B2C High-Speed Internet page on DSLReports
Six Month Rating Unavailable
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Review by aricenter See Profile

  • Location: Montreal,QC
  • Cost: $170 per month (month by month)
  • Install: about 13 days
Bad "customer service is the worst I have experienced"
Overall "Stay away"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

This is the worst worst worst company I have ever hired a contract with. They charged a lot more than initially said and they were arguing I had agreed to a one year contract when I specifically said I wanted to test it for one month. After many hours of useless phone conversations they reviewed the call when I contracted them. They accepted it was their mistake and did not make more charges but in total, for having internet 10 days they charged me $170. And never sent a kit to return the modem, which I had to go and return in person!

Stay away from this company I hired them because of supporting Quebec companies but they subcontract the people from videotron for EVERYTHING, connection, problems with the signal, speed etc. and of course they want to serve their costumers first and you end up waiting a lot more to get anything fixed.

member for 1.8 years, 0 visits, last login: 1.8 years ago
lodged 1.8 years ago

Comments:

Mervgriffih

@bellsouth.net

10 days?

Who has internet installed for 10 days? Of course they would charge you installation in that case so your point is a bit moot.