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Review by snowrr See Profile

  • Location: Saint-Laurent, QC, Canada
  • Cost: $53 per month (24 month contract)
  • Install: about 14 days
Reliable internet connection, had only 1 shortage in 2 years.
Bad pricing policy, really bad customer services, phone won't reconnect after power shortage.
Not worth your time and your money, rude staff.
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

I had 8mbit cable with phone.

I was a 8 years clients with them, so I know how they work a bit. First, you will get locked in a long term contract. Once your contract is over, it will carry on if you don't change it, even if current pricing is lower. They will never update you to current contract, which can lead to severe problem.

The installation process was ok, but b2b2c give everything to the tech company (videotron). The tech had some problem connecting, and B2B2C didn't try at all to help to fix the issue. Hopefully, the technician was really helpful and manage to get my B2B2C equipment working. After the installation, the only issue with the equipment was with the mediatrix that didn't automatically reconnect after a power shortage, so I had to reset it manually everytime. It is a little bit inconvenient because I am not always aware of those few seconds shortage.

During the 8 years with them, I needed upgrade twice, and this is when all goes wrong. First time, they wouldn't propose any good deal until I had commanded something else from a competitor. Sudently, when I call to cancelled, they propose me an OK deal (3$ less than videotron), if I sign up for another 2 years. I took the bait to find out later that this special offer existed on their website, hidden somewhere. So don't expect their staff to propose the best option to you, they will lure you in more expensive plan.

Recently, I was in need of a higher limit transfer, so I call them to see what was my best option. The only that was propose to me was a plan that cost 25$ more every month than the competition. I explain that I would be switching if they couldn't come up to a better option, to no avail, so I cancel my service with them for the end of the month.

To my big surprise, they decide to charge my extra transfer of the current month to the 2010 rate (5$/gb) because that's when I last made modification to my plan, instead of the current (1$/gb) advertise on their website. When I was in contact with the support previous when I was looking for a new plan for augmented transfer, it was never stated that my current overcharge was 5 times the current plan same plan today for the same price.

The assistant on phone told me that he could fix it if I stay with them, else, I could suck it up. Needless to say that I'm very glad to leave them.

Also, even if I ask them to notify the disconnect to videotron when I cancelled, they didn't do it, which caused delays for my new installation.

Seriously, avoid this company at all cost.

member for 10.9 years, driveby review (so far)
updated 10.9 years ago