Review by MalekDa3  - Location: undisclosed location
- Cost: $40 per month (24 month contract)
Good "speed"
Bad "the rest"
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They had good prices so i said why not. 40$ 10 mpbs 100go. i specifically asked how much would it be if i canceled the service, they said there was a 50$ spread over 2 years so if i canceled it after a year it would've been 25$. They installed it everything was fine. Then i had to leave the city, when i came back... no internet connection. we fixed it the next day ok, maybe it was bad luck.
2 weeks after, the internet just stops working. They had me go thru different tests then realized the modem they sent me just isn't working well. They shipped a new one, i installed it, yay it works. One week after, the internet stops working again. And of course my new modem isn't working well. This time, the internet stopped working on the 1st of the month and they charge on the 1st, so if i wanted to cancel my contract with them, i'm still supposed to have internet for the rest of the month. So after talking to the worst customer service on the planet I just decided to ask to be transferred for service cancelation. They did not even try to keep me as a client they said..... OK.
A third modem was shipped for my last month with them. They didn't even include the wi-fi password lol.
3 problems, 1 month. PLUS they charged me an extra 100$ for something that was never mentioned before.
Fair warning: reviewer joined this week
lodged 2 days ago
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