Review by uberpossum 
member for 1.2 years, 1 visits, last login: 1.2 years ago
updated 1.2 years ago
 undisclosed location
 $70 per month- (24 month contract)
 about 5 days "It's not dial-up" "Low MOS scores, inconsistent speeds, frequent outages, scary unprofessional technicians" "My Virgin Mobile 3G card is more consistent."
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I've been fighting with these guys...well girl since there is apparently only one person that works tech support... for months. The only thing consistent about this service is the packet loss. More that 5% loss on a regular basis. I've done all I can to get assistance, but I get the generic "this issue is being forwarded to a technician" canned response every time. It seems that the only troubleshooting the support tech knows how to do is run a test at speedtest.net which tells me nothing. The download speed sticks at sub-1Mbps for about 99% of the test at which point it miraculously jumps up to my contracted speed. Packet loss is frequently more than 10%, Hulu/You Tube are completely unusable. Downloading a system update for my Mac is sitting at 36 hours remaining. Voice over IP is a lost cause even though I specifically was told that there would be no issues with it on the Partnership connection. Beyond the technical issues, the installation tech was completely befuddled by the firewall setup I have. It's not a complex setup, but he had never seen it before and almost wouldn't complete the install (Cisco stuff). Then, about a month after installation, the tech, who had no identification tried to get my wife to let him in the house because he "thinks he left a tool behind" at which point he was refused entry and then proceded to climb around on my roof un-permitted. This company is absolute junk and continue to operate as such because of the lack of competition. There is a new provider in town (which also gets poor reviews) but at least there is an option. The only reason they have customers is because they have a captive audience in these rural areas.
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