Review by (hidden by request)
Posted: 80 days ago
(review was emailed from domain omniture.com)
 Orem,Utah,UT
 $39 per month (month by month)
 "Cheep."
 "Very slow."
 "It's cheep, slow, and only moderately reliable."
| Pre Sales Information:
Install process:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)
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Allow me to summarize my review for those of you who are in a hurry:
Years ago, digis rocked. Now they suck. They are bandwidth Nazis.
I used to love Digis. 5 or 6 years ago (2003) when we first signed up
they were a newer company and eager to please. They had their problems
but the speed was pretty good and the customer service was great. I
even recommended them to a few friends.
Fast-forward to now (2008). Their customer service is hit and miss.
Their service is getting slower by the month. (I'm not exaggerating.)
Their throttling is getting more aggressive. At first I thought it was
just growing pains, but the problems persist and continue to worsen.
At this point, I warn friends and coworkers to avoid Digis.
Allow me to expand on my saga a little. I'm in an area where Digis is
my only option. (Utopia skipped out house when they installed in our
neighborhood.) I tried to upgrade to Digis's premium service because it
has fewer bandwidth restrictions and looser caps, but I don't have line
of site for the higher speed access points. I offered to pay for the
premium service just so I could get the looser bandwidth caps on my
current access point, but they wouldn't allow it.
The plan I'm on currently has a monthly cap of 18 GB total. If I hit
that cap, I'm throttled to 256 kb down and 128 kb up.
The daily caps are as follows:
(Bandwidth usage -> down kb/up kb)
256 MB -> 1024/512
500 MB -> 512/256
1 GB -> 256/128
It's also very very important to mention that these are burst rates.
For sustained traffic, you'll see numbers much smaller than this. In
fact, you're lucky to get these speeds at all. It feels more like ISDN
most of the time.
In my case, I'm lucky to pull down 20 to 25 Kbps on a sustained
transfer. If I do use that kind of bandwidth, everything else halts.
No web browsing. Contrast this to a year ago when I could pull down 40
Kbps and higher without trying too hard. (I know... 40 Kbps isn't that
great.) It's just wacky. They keep getting slower.
If we use the internet a bunch during the day or the first half of the
month, it's throttled down so much that it may as well be dialup.
I have coworkers with Digis that have family at home using the internet
during the day. By the time they get home, the internet is throttled so
much it's virtually unusable. For those with bundled phone packages,
even the phone service starts getting choppy at times.
In short, avoid Digis. If you have another option, go with it. Even if
it's Comcast or something...
Followup comments:  
Intermittent
| Internet Doesn't work 10-12 Hours a day in last 3 Months First 2 months worked awesome, one day, i realized that many my neighbors installed Digis around my house.
Since then, disconnect and connect every 1-2 hours last 3 months.
I called customer service thousands of times, service man visited several times and changed Canopy. However, it still does not... | |
| agentbb007
join:2001-12-14
Provo, UT
| Mine sucks too My digis has really been sucking the last few days. I have a hard time even opening up the Digis home page lol.
Just curious is anyone else losing packets at the IP address "10.5.9.1"?
I'm in Lehi so maybe people in other areas go through a different router but here's how you can tell:
1. Click Start Run "Cmd", click ok.
2. In the command prompt type "ping 10.5.9.1 -n 100" and see if you get "Request timed out".
This IP address is my third hop and I'm getting about 25% packet loss, it's really unusable.... | |
|  |
Steeeve
@digis.net | Re: Mine sucks too I'm getting about 25% packet loss to that address as well, although mine translates to 208.186.164.137 and it is my 5th hop. | |
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