Review by virtualfreak 
member for 10.2 years, 15 visits, last login: 2.7 years ago
updated 2.7 years ago
 Middletown,Frederick,VA
 $72 per month- (24 month contract)
 about 60 days "Installers were on-time and fast. Pleasent Office Staff to talk to" "Service Reliability Spotty, Unreasonable Service Contract, Expensive for its limited capability and QOS issues" "If its your only option, ok for the occassional internet surfer who can tolerate vast QOS fluxuations"
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Install process:
Connection reliability:
Tech Support:
Services:
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• What other options did you consider for broadband
There is another company, www.winchesterwireless.com, that has a much better service model. No Contracts, reasonable rates, and is willing to stand behind its service.
• What SPEED/package did you order, at what monthly price?
Family Plan at $59/mo
• How was the order & install process?
I had to contact the company a couple of times just to get scheduled then it took approximately 60 days to actually get service. The install was completed in one day.
• What brand/model was the supplied equipment?
A TR-CPQ-19F Tranzeo wireless antenna.
• What good or bad experiences most struck you?
What struck me most was the company was more interested n arguing the technicalities of their position then keeping me as a customer. Had I been happy with their service I would have never looked elsewhere. I have already advised several people to be careful if they choose this company and instead referred them to the one I'm using now.
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