Review by colctl11 
UPDATED: 54 days ago
member for 2.8 years, 160 visits, last login: 11 days ago
 CO2 7RJ
 $70 per month (12 month contract)
 about 5 days
 "Good uptime, downloads usually within 2 to 3Mbps of the 20Mbps advertised speed"
 "Stingy 768Kbps upload speed, 75% throttle for 5 hours if 3GB down or 1GB up limits exceeded at peek times, aweful tech support"
 "Expensive, works well 99% of the time but when you get a problem they don't listen!"
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I’m generally happy with the download speeds, I think the 768Kbps upload speed is stingy and feel it should be more like 1.5Mbps considering the 10Mbps service has a 512Kbps upload speed, it’s certainly a case of diminishing returns, back in the days when I had the old 1Mbps service the upload speed then was 256Kbps being a quarter of the download rate, my current ADVERTISED upload speed is less than one twentieth! Ping times with connections to UK and some European servers are really good or good, say 10 to 15 ms in the UK and maybe 25 to 30 for Germany, download speeds to the same servers are usually between 16,xxx to 19,xxx Kbps, but I can’t say the same for long haul international connections.Typical results for US West coast servers would be 10,xxx Kbps and ping times in the 300’s to 400’s.
I reckon my uptime is about 99%, I’ve had 2 or 3 outages in the last 5 years and two equipment failures (cable modems) in the same period.
I think 37 quid a month is steep but I’ve no alternative currently and my experience of ADSL in this area has not been good.
Maybe I’m just lucky?
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