Review by only4luca 
UPDATED: 35 days ago
member for 8 years, 427 visits, last login: 34 days ago
 Brooklyn,Kings,NY
 $130 per month
 "Used to be great service for the $$$"
 "It's going down. If you thought TW was bad, try CV these days"
 "No need for pricing wars with VZ. They're losing fair and square on their own"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
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Well, starting tomorrow, i'm finally leaving CV for good. Had nothing but dissapointments for the last 3 months. Skipping repair visits, being told everything possible as being the reason for my bad connectivity ( including *NO KIDDING* squirrels who might've damaged the outside wiring ).
Final straw was yesterday, when i was supposed to receive a visit from a senior installer / supervisor, which guess what, never showed up. And that was after calling to disconnect, I was asked for one more chance....When i've called to figure out what's going on, I was told that they tried to contact me to confirm the appointment, but the phone would not ring. At they point I've asked how can the phone possibly ring, when my internet is dead ( VOIP line from CV as well ).
To begin with, the only reason i still had CV, was the killer price they gave me in order to keep me from going Fios. Well, the 20$ extra I'm gonna pay to VZ ( might be more if you factor in that i'm not getting phone service from VZ, just cable + internet ), is not gonna keep me with CV. The service is simply not worth it.
As I said in the bottom line...there's no need for VZ to fight CV on pricing...CV does a great job of sending customers to VZ on its own.
I
Former customer,
Luca M.
Followup comments:  
AcEoMaTiK
@optonline.net
| Yeah, me too. I've just had the exact same experience these past 2 days!
The cable line just went dead while using the phone. I noticed dB levels from my receiver were extremely low, and the modem only had a steady power light, and one other flashing light. Looks like the line has been disconnected somehow, so I called CV and scheduled an "all-day" appointment until 8pm. Of course, no one showed up, so I called back, and the service rep said a supervisor will call me back AT MY CABLE PHONE NUMBER to tell me what's going on. I reminded them the phone is dead, so please call me on my cell (which ALWAYS works in my home, so signal problems).
Well, I call back at 9pm, they tell me the supervisor tried to call me back, but I didn't answer!! Sooo, I scheduled for their 8am-11am appointment slots for the next day.
You can guess what happened next. Absolutely nothing! So, at 11:30am I called CV and asked WTF is going on, and they tell me I have a 2pm-5pm appointment instead! Unacceptable, I told the rep, and I'm cancelling service! CV finally connects me to a supervisor, who made a service tech show up at my home RIGHT AWAY. Quite an unfriendly fellow, I must say, he fixed the line from the pole in 3 minutes, I signed the receipt, he padded his work time performed to AN HOUR, then drove away.
As soon as FiOS shows up around here, regardless of the extra fees, I'm switching. | |
| Arlene
join:2009-10-30
|  CV & 'hold' my TV off for an hour & no one at CV phones
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