Review by happy4ya 
member for 8.4 years, 2817 visits, last login: a few hours ago
lodged 7 days ago
 West Babylon,Suffolk,NY
 Contract price not specified.  "Internet works great (has since the beginning). Phone is phone....just works" "TV service absolutely stinks (mainly because of the new Samsung boxes)" "If you are an existing customer and have the old hard drive DVR's in your house, hold onto them as long as you can"
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UPDATE:
Well, just about a year has gone by since we re-signed with CV and I regret it every day. My wife bitches at me on a nightly basis about the DVR or On Demand service or something always not working or running really slow, which is mostly due to these crappy Samsung boxes. I wish they would give us the SA boxes again but they will not budge and force crap down your throat, even if you tell them you are going to leave because of it.
I don't use the TV nearly as much as my wife but the one night I sit down to watch some DVR's shows with her, the damn thing will not work and gives us an error code. I called CV to see what's up with it and enter another of many complaints and the Cable CSR told me that they are getting these complaints from tons of customers and there is no word on when or if this will ever be fixed.
We've been back for a year already and it hasn't got one bit better. They sure know how to ruin a good thing. Hopefully Fios will run a good special again one of these days and I will switch back. I know some people will say stop bitching and switch, but unfortunately Fios must know that they are blowing CV away because they have gone up in price around here to something I just cannot justify paying even if the service is better. Just have to wait for them to run the right deal.
Comments:
 | |  OPtimum DVR
 It's so bad, I am beyond disgusted. News shows I had planned to watch have not recorded. In my future recordings list are shows that were suppose to be recorded on 3/5!!!! Horrible and useless. Too many steps to initiate recording of series. Search is also bad (when it is working, there is usually an "unavailable" in box) Show that is advertised as starting this week not even in search????
Really, really bad. Switching to VERIZON ASAP | |
| | | It's so bad, I am beyond disgusted. News shows I had planned to watch have not recorded. In my future recordings list are shows that were suppose to be recorded on 3/5!!!! Horrible and useless. Too many steps to initiate recording of series. Search is also bad (when it is working, there is usually an "unavailable" in box) Show that is advertised as starting this week not even in search????
Really, really bad. Switching to VERIZON ASAP | |
| jades
join:2013-04-01
New York, NY | On an important note, the SA boxes are officially phased out. They were starting to phase them out about a year and a half ago
About 3 months ago there was an upgrade to those Samsung boxes which resolved all the speed issues related to the cloud DVR as well as changing the channels
If your still having issues, you might want to check with CV that your signal level is within the boundaries, and make sure the noise ratio (SNR) is below 45 | |
|  | happy4yaPremium
join:2004-10-31
West Babylon, NY
kudos:1 Reviews:
 ·Cablevision
·Optimum Online
| Re: Samsung boxes shouldn't give issues anymore Our boxes have received many updates and rebooted in the middle of watching tv. They still stink. I had CV here a few times to check signals and each time they were well within where they should be. According to the tech, it is just the Samsung boxes and their services. Maybe it's just my neighborhood. CV is supposed to be a shared connection and the more people on it the worse it is right? If the lines in my area were close to saturated before with only internet and live TV going through them and now everyone around here is using the same lines for DVR'd shows too, that might be part of the problem. | |
| | | jades
join:2013-04-01
New York, NY | Re: Samsung boxes shouldn't give issues anymore Not necessarily
This shouldn't cause sudden reboots
I would ask for a supervisor from CV to come onsite
But before that, have them try and swap your box for a new one. I would assume it was already done though | |
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