Review by Ndmand6 
Posted: 5.7 years ago
member for 5.7 years, 32 visits, last login: 148 days ago
 Fayetteville,Washington,AR
 Contract price not specified.
 Southwestern Bell
 "Not too tough to reach tech support"
 "Company lied about availability; tech support couldn't fix install problem; SBC software corrupted my software"
 "Read the PCMagazine Report and believe it. Avoid SBC"
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(ratings below consensus)
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I received my self install kit. After hours with tech support trying to get the NIC card to recognize the modem, I gave up and went to bed. The fix was to reinstall my software, including firewall, that SBC's software corrupted. Tech support was nice but not helpful. I know the script by heart.
The reason that I am giving up on SBC is they did not send me the packet that I signd up for. On line, they offerred 384k to 1.5m. My package is limited to 384k max. Now they tell me that I am too far from a switch to get what was promised. I can stand on my porch and just about throw a rock and hit the switch.
It seems that some of SBC's system identifies the switch, and some does not. One rep told me that I was so close that my download spead should be 1.3m. Other reps say that I am so far away from a switch that I should not be able to connect.
I would love to have DSL, but SBC has turned out to be a horror story. PCMagazine's article says they do very bad service. I wish that I had believed.
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