 Review by Rocky67 
UPDATED: 1.3 years ago
member for 4.8 years, 2009 visits, last login: a few hours ago
 Orange,Orange,CA
 $29 per month (12 month contract)
 about 7 days
 SBC
 "speed, reliability"
 "tier 1 tech support, Yahoo mail"
 "my experience with SBC has been better than many are reporting"
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Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
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I was one of the first to sign up with PacBell for dial-up, back in the day, and have been with them ever since. Migrated from dial-up to DSL in 98 or 99 and recently took advantage of a promotional offer to upgrade to the PRO service.
In general, everything has gone smoothly all these years. Installs and upgrades done on time and without any drama, no major billing problems, etc. Speeds have been as advertised and connection reliability has been excellent except for one incident.
Starting about a week before xmas 2004, I began to have major slowdowns from 10 PM to 10 AM. This was a sync-no-surf condition that ended up lasting thru Jan 2005 and trying to find a solution to the problem is what got me to become a member at BBR.
Long story short, SBC never admitted there was a problem and it was never resolved despite the excellent help I got from the techs in the SBC Direct forum. Eventually the problem disappeared and I haven't had any more issues, but the experience has left me with permanent bad feelings about SBC. My days of bragging to my friends who have cable about the stability of my service are over.
Oh yeah, about that Yahoo thing - IT SUCKS. I was furious when SBC dumped that on me, but I've learned to ignore it and hope it goes away.
To sum it up, I guess I'd probably recommend SBC to others in my area given the horror stories I've heard about Time Warner cable around here.
Update 12-06:
Haven't changed my opinion of what is now att yahoo. I've moved up to a faster speed tier which went smoothly, the snyc-no-surf problem re-occurred once for a few days, but haven't had much to complain about this year except Yahoo constantly, and I mean constantly, futzing around with the mail system. Oh yeah, the Att Yahoo home page loads slooow. Could be worse.
Update 9-07:
Nothing has changed much since my last review. Connection has been working flawlessly. No problems of any kind with my account. At present, I'm a happy camper.
Update 9-07
Well, I spoke too soon.
Today my connection was down for three hours. Completely down. No sync at all. This is the first time this has ever happened with this account, but I'm still angry about it. Additionally, Yahoo is in the middle of one of their incessant bouts of meddling with the mail system, so logging into my mail has been problematic all week. At present, I'm not a happy camper.
Update 8-08
No problems of any kind during the last year. The price for the service is higher now that at&t no longer offers promotional rates in exchange for signing a contract, but that's about extent of any changes.
I'm fairly happy with my dsl right now.
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