 Review by simplykristi 
UPDATED: 33 days ago
member for 7.9 years, 3261 visits, last login: a few hours ago
 Metro KC
 $30 per month
 about 21 days
 AT&T
 "Tech Support from BBR"
 "Email, connection, phone tech support"
 "An Alternative to Comcast"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
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I never wanted to go with DSL in the first place. Besides I always thought that we lived to far out from the central office. My dad decided he didn't want the high cost of cable and the service with Comcast Digital Voice, which was not reliable. We went back to AT&T for DSL (has not been a happy experience), satellite (which I absolutely love), and phone service (which is reliable).
Everything was a breeze to set up. We received our DSL modem via UPS less than a week after we ordered service. The installer came out on Oct. 18th to install the DSL. I then hooked up the modem and installed the software.. I already had a router so no need to re-wire or anything.
My speeds are as advertised. We have the pro 3 MB down and 512 up. I am getting used to the speed which is slower than what I had with Comcast. The service has been fairly reliable. There have been a few slowdowns. I had trouble accessing BBR for a couple of days. Those problems seem to be resolved.
We have had problems with email. Getting my domain email to work has been such a headache. If AT&T had a friendlier email set up, I might be happier.
I originally wrote the review in a time of frustration.
Update: Thanks to a respondent to my review and help from the AT&T Southwest forum, I got my email problem resolved by creating a subaccount. It's nice to know that email accounts can be added. 
Update 2/2/08 - I am still having outgoing email issues with my domain.  I am not a happy camper about this. I believe that I have the correct settings.
Update 9/16/08 - Things are going well with AT&T. I've not had any problems in a long time.
Update 10/19/09 - I've had some issues off and on. Back in May, we had an outage here. I called tech support. I was kept on the line for over an hour. I was on hold for 20 mins, and then on the phone trying to tell the tech that it was an AT&T issue and not an individual issue. I guess AT&T is slow to update their computers. Finally towards the end of the phone fiasco she got notice that there were indeed problems in our area. Well, I been telling her all along that the problem was with AT&T and not me!
We had our landline out for four days in June. AT&T was slow to get out here and resolve it. The tech who came out replaced our phone line. THey were a day late coming out.
For the last two days, we've had a loud buzzing noise coming from our phone when we pick it up. I do not want to call AT&T due to the fiasco I went thru with the DSL in May. If anyone has any idea on the issue, please let me know.
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