Review by Judoka 
Posted: 87 days ago
member for 5.9 years, 22 visits, last login: 33 days ago
 San Jose,Santa Clara,CA
 $49 per month
 "Very cool and knowledgeable install guy."
 "Efficient service"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
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Upgraded an old pacbell dsl line ($49.99 1 static ip - about 768Kbps) to
a faster plan: (49.99, 3.0Mbps, 5 static ips). I had the old pacbell dsl
plan from when it initially became available 8? years ago. I believe
that a static ip was standard. The "10,000 feet from the CO" rule
was in full effect.
At some point, pacbell ran fiber optics through the neighborhood, Faster
speeds at lower prices were available. For my old dsl line "on copper lines" as
they put it, it needed to be switched over to the new fiber optic lines if I
wanted to take advantage of the faster download packages. There was no
cost to me for the switch to the fiber optic system.
A gesture by an SBC employee was very cool. I was informed that in the
next few days, my line would be switched over to fiber, and then the installer
would come out and finish the dsl install. I was told to expect that my current
dsl would be disabled, and I wouldn't have connectivity until the installer completed
the install. so potentially 3 days. Sure enough, the next day, the dsl line was
disconnected. About an hour later, "someone", a very friendly gal, gave me a
call. I'm sorry, I don't remember her role, but i believe she was a field supervisor.
She explained that she just called because she was "workin on my order".
She reactivated my old dsl line, so I could keep connectivity during the transfer
process and minimized my down time. Three days of no connectivity was reduced
to about 6 hours.
There was a sales promotion for dsl service at that time offering free installation and a free or discounted router. The installer guy came over, took a screwdriver to a few
places, ran tests, and did an initial router setup and config. I had a choice of a free
wired or wireless router. I didn't really need one, but it was free with the install. I almost
took the wireless router until the install guy recommended the wired one. Good advice
because the Netopia Wired Modem/Router is packed with a lot of advanced features
not always included in typical or inexpensive hardware for the main-stream dsl user.
So I took the Netopia and the install guy hooked it up, and I was connected 10 minutes
later. I even remember running speedtest in front of him. 
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