Review by pzackowski 
Posted: 167 days ago
member for 3.6 years, 3 visits, last login: 167 days ago
 Orange,New Haven,CT
 $75 per month
 about 18 days
 Southern New England Telephone
 "Free DSL (POS)"
 "Poor tech support, impossible to reach, phone plan setup incorrectly, then changed incorrecty, then changed incorrectly again..."
 "Not happy, STILL trying to get reliability up to par."
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(ratings below consensus)
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We had SNET DSL service when we lived in Middletown, but in Orange CT, I have had nothing but issues when dealing with them. First came the installation - Turn up day - open connection. Trying to get a live person? HA! Took 18 (yes, I counted) prompts to find one that finally got me to a repair representative. They scheduled a service person. No one showed up. 3 times they scheduled a service person, and 3 times no one showed up. Turns out "someone" at the CO would run a line test and kick the ticket back. Problem was, the line test was somehow run on the wrong line. Finally got someone to come out, and sure enough, he had to call in a linesman with a truck to come repair the phone line. Turns out the previous occupant of our house had not had their land line ever activated, and when out neighbors line had a problem, they just bridged his connection over and chucked our off at the pole. Now the router they "gave" me as a credit for all the troubles, is a real POS. It's a 2 Wire 2701HG-B Gateway. This thing has had every IT issue known to mankind with it. It drops the ATM PVC, it cannot run a self diagnostic and come up with the correct result - (EX - the connection is up right now, but if I run the diagnostic, it will come back with something impossible such as ATM PVC not found...) Our phone plan - went with an unlisted unpublished number - the full on version, not just unpublished, 2 days later - we are INUNDATED with telemarketing calls... I was furious, and the customer service representative CONFIRMED it was the full package but noted it was removed off the account for "unknown reasons" on my third service call. I asked what else had been removed, and was told "nothing". Well the correct question should have been "what was the plan we were on???" Surprise, here comes the bill - what was supposed to be a 35 flat fee for "basic" phone and LD plus internet turned into 140.00???? That "unknown" person who changed our unpublished/unlisted number saddled us with every option known to the phone company (except voice mail, go figure...) I am still trying to resolve this with AT&T as they show and admit clearly that it was changed, but have said that since I "had used the service I have to pay for it, but they can make that changes as soon as I pay the disputed charges..." I would NOT go with AT&T, and if you do, watch everything. I am exploring other options currently.
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