Review by joaquin1 
Posted: 36 days ago
member for 9.5 years, 20 visits, last login: 36 days ago
 Oakland,Alameda,CA
 $35 per month
 AT&T
 "quite reliable"
 "good customer service"
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Tech Support:
Value for money:
(ratings match consensus)
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The service has been quite reliable over the years. I changed to the 4,000/6xx Kbit/sec service a few months ago ("Elite"). Mostly on speed tests, I get more than advertised or a little less for distant sites. (I have not re-tweaked for years.)
This morning I suddenly had serious connectivity problems: almost no connectivity; hundreds of thousands of ATM errors reported on the modem statistics page. I phoned the service number, got through the menu system, waited for a couple minutes, got a nice lady who did one test, had me unplug the modem, did another test to determine that I had connectivity to the jack, had me plug in the modem again, did another test, told me what the problem was, submitted a trouble ticket, and told me I should expect a call from a computer within fifteen minutes. Soon the computer called saying it thought the problem was corrected and asking me to press a number on the phone, to say yes, it's fixed, no, it's not, or to talk to a human. I went to my computer and all was well.
This is the first time I have had to call customer service in years.
I feel this is about as good as it gets.
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