 Review by asellus 
UPDATED: 317 days ago
member for 3.8 years, 875 visits, last login: 18 days ago
 Malaysia
 $88 per month (12 month contract)
 about 2 days
 "Quick installation."
 "Slow HTTP performance."
 "TECH SUPPORT NEEDS IMPROVEMENT."
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
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I've applied for the Streamyx, online, the 2nd time since my uni days at Peninsular Malaysia (I'm in Sabah). It's package 512k at RM88.00 per month.
To my surprise, I only have to wait 2 DAYS to have them installed. The contractor called me the first thing in the morning of the second day to have it installed. At first, I think everything is fine and dandy. But...
Bad point first:-
I've checked the modem configuration GUI (modem is free b'cos of promotion) - ZTE ZXDSL 831) and found out that I'm connected to the port at the exchange at 384k (and not 512 in my package). All calls to 1300889515 and the local Kedai Telekom is fruitless. And most of the time they think I have a slow connection caused by bad wiring condition when the truth is simply that my port is wrongly configured. Till today, the connection cap is still 384k. And I'm still calling 1300889515 on regular basis. More call for them than for my GF. Thank God it's a local call rate.
Good point (kinda):-
The connection is satisfying. Considering the fact that I'm capped at 384, I always managed to get up to 42kbps download speed (that's very good considering that 384 optimum speed is 48kbps). Unexpected downtime is at minimum (or at all - but still, I'm only have this for nearly 2 months), unlike the first accoiunt at Peninsula Malaysia. The only online game I played is Serious Sam Second Encounter, and on a good server, it's like playing on a LAN. Now if only I get my rightful connection of 512k....
Well, that's about it....
edit: Problem fixed today, now get what I'm paying for. At good servers, downloading will max out at 50 - 51kb, pretty good. Still maintained my stance about TMNet sucky customer service.
additional editing: After being upgraded to 1MB/384kB, the speed can still be considered satisfying and stable (although with a predictable reduction in SNR signal). Can get full speed at most times in HTTP downloads and Bittorrent. A new complaint is the proxy server TMNet has started to use for HTTP traffics. I can understand them doing so to save bandwidth, but AT LEAST CONFIGURE IT CORRECTLY. They have to make the proxy server transparent, so that remote sites will not know the traffic is passing through one. There are sites I frequent out there that detected the proxy server's IP instead of mine, and that caused a lot of problems.
New edit: The proxy is not used anymore. Generally has pretty good speed in P2P applications like BT, but normal surfing and HTTP downloads are somewhat slow.
Edit (7 September2007):- Nothing new, still the same old crappy customer service and now BT is throttled. Not that hard to circumvent though. Also has been upgraded to 1.5Mb/512kb.
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Streamyx
Unsatisfied Streamyx Customer