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 Review by XEQtor 
UPDATED: 1.6 years ago
member for 6.7 years, 779 visits, last login: 1 year ago
 52100
 $35 per month (12 month contract)
 about 1 days
 "Superb connection reliability; 99% uptime, 90+% subscribed bandwidth thruput 24x7. Value for money."
 "Help desk STILL cant solve ANY of my problems immediately, still low upload speed"
 "Still the best ISP in Malaysia but have dropped to the bottom half of global ISPs in terms of service offerings"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
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Ordered 384/128 Plan @ RM111. Price dropped to RM66. Upgraded to 512/128 Plan @ RM99. After recent free upgrade, 1024/384 Plan @ RM99. Now at 1024/512 at same price.
** Update **
Same plan but Streamyx 'quietly' upgraded my line to 1500/512 kbps for the same price. Bandwidth test from ISP's server gives 1200 - 1300 kbps.
** end update **
Order/install took 1 day once paperwork got done. Getting paperwork done took 2 weeks, lost my application, need to reapply.
Home equipment is a broadband router + WiFi & several PCs, notebooks. All under influence of an inverter based UPS with surge & spike protection as well as overload cut-off and underload failover.
Streamyx provided ADSL modem with service.
PPPoE IP assignment by ISP.
Good experience:
Modem and router have never been deliberately switched off since installation except for rewiring and reconfiguration. Total downtime for modem & router does not exceed 48 hours after 5+ years. One single PPPoE session can hold for as long as 40 days without disconnection. Add: 2 yrs on and not a single unscheduled (longer than 30min) line/service fault on my end (excluding submarine cable breaks). Still the same olde Hyundai HASE-220 modem - a bit dusty now.
** Update **
Telco provided HASE-220 has died. Telco replaced with a ZTE modem, FOC, took 24 hrs. ZTE had a lightning hit which killed the router and NIC of 1 PC. But the ZTE is still running strong. A wonder. Replaced Linksys WRT54G router with a WRT54GC.
Of late, (Q1 2008), have had 2 unscheduled service interruptions lasting longer than 3 hours but less than 12 hrs. Just had the 2nd interruption just now, lasting 3 hrs. Network/DNS is still healing as I'm typing this.
** end update **
Bad experience:
Long wait with Helpline, 1st tier help desk personnel unable to solve ALL my problems. Needs 2nd tier help desk personnel to intervene.
Bad transparent proxy took several months to rectify severely crippling normal HTTP transport.
Edit: Helpline no longer has long queue last week. Got my line re-connected/re-enabled within 15mins, but cant do this while I'm on the phone with them, had to hang up and wait and then try. For me, this still is 'super fast' response. One more good experience and I'm willing to remove 'bad help desk' as a bad point.
Edit2: Help desk still cannot solve ANY of my problems when contacted. Instead, they gave me the usual 'cock talking' procedures of virus scanning, clearing cache, etc which I've NEVER had a problem with.
Addition: ISP still cannot reconcile similar throughputs when connected to different IP addresses. Some IP ranges can get superb throughput all day long, while some only give you 25% of subscribed throughput and had to recycle PPPoE session to 'source' for a better IP address range. THIS IS NONSENSE!!! This points to VERY, VERY BAD infrastructure planning by the ISP and can be a disaster waiting to happen.
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Streamyx
