Review by stx 
UPDATED: 74 days ago
member for 1.6 years, 237 visits, last login: 1 days ago
 Corpus Christi,Nueces,TX
 $97 per month
 about 7 days
 "Reliable Internet Connection...no down time"
 "Inconsistent speed,high pings,poor performance"
 "Avoid Grande, slow internet,high pings...I DO NOT recomment Grande."
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I ordered the 8.0 internet access plan, telephone service, and cable television from Grande Communications due to the fact that it is a tad cheaper than getting similar services from Time Warner Cable or AT&T. The order process went smoothly, but the install process was poorly coordinated, and the installer did a poor job. Two days after the installer left my home, I started having problems with my phone,internet, and cable. I had to schedule another appointment with Grande, this time, it was for a "repair,service call", basically, the installer did a poor job that had to be fixed. I am extremely dissatisfied with Grande Communication's internet service & also dissatisfied with the quality of the cable television. The ONLY positive thing about Grande's internet service is the fact that the internet connection is reliable...I have experienced no down time. Now, on to the negative aspects of Grande's internet service, the internet connection is consistently slower than the plan that I am paying for, the connection always has high pings & generally poor performance. I ordered the 8.0mbps download / 512kbps upload plan, during non-peak usage times, I actually receive 5-6mbps download/ 540kbps upload. During peak usage times (6pm-11pm), I receive much slower speeds than I am paying for, example: 2-5mbps download/496kbps upload. I DO NOT recommend Grande Communication's internet service or their cable television, the internet service is slow and provides poor performance, the cable television is equally crappy...bad picture quality. To sum everything up, AVOID Grande Communications. I will be switching all of my services(internet,cable television,and telephone) to either Time Warner Cable or AT&T.
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Grande Communications
