Review by papabora
(review was emailed from domain speakeasy.org)
lodged 11.9 years ago
 Bronx,Bronx,NY
 $89 per month- (12 month contract)
| Pre Sales information:
Install Co-ordination:
(ratings match consensus)
|
I am not sure my review will be posted in it's entirety since I
tried to show my experience with the help of DSL LOG page that Speakeasy
kindly provides, and this log is very long. Overall I would say that
Speakeasy employs very nice and knowledgeable people who tried to get
the best out of Covad and BA. They were not always proactive as I would
have liked, but no complaints, they tried. If you are able to read the
log, you would see that both BA and Covad are very far from the
companies I would recommend to deal with. It's a known fact for BA, but
Covad showed that it can beat BA in it's bureaucracy and stupidity. The
Covad technician was very nice and knowledgeable though. See for
yourself.
March 15, 2000 13:48:35
Manual type
(My name) EU called to check on status, informed him that this
order is cancelled. He requested to speak to a supervisor (Agent
ID=3D62661)
March 15, 2000 11:26:19
Manual type
I called the service department to see if we could save this order
and was informed that they will check the order and see what can be
done. the order will be updated with information as soon as we know.
agent id =3D 60171
March 15, 2000 9:45:15
Manual type
Ashley, ISP called to ask if there was anything that could be done
to save this order. I informed him that once the order has been
deprovisioned there is nothing that can be done. (agent id =3D 60171)
March 15, 2000 9:23:34
Manual type
The ISP called for a update on if this order is going to be
uncancelled he also informed me that the phone company went out today
and installed to line I due show DMARK information that was tagged today
also a passing line test he asked to talk to a supervisor to make sure
that this order is not canceled.(Agent ID=3D60070)
March 13, 2000 12:18:50
Manual type
This order has been escalated to the next level. I sent this to
the manager of the correct dept to request status.(Agent ID=3D64159)
March 13, 2000 12:00:45
Manual type
Supervisor call: Jessica/ISP called for status update on reversing
the canceling status. There was no update on previous escalations. I
transferred her to a manager for further escalation. (Agent ID 62224)
March 13, 2000 11:06:25
Manual type
Jessica ISP called for update on cancelling forward to supervisor.
(Agent ID 63244 )
March 10, 2000 17:12:23
Manual type
Superviosr call: Jessica/ISP called concerned that this order was
in cancelling status when an earlier update had stated that the order
was clear of all problems and ready for loop delivery. She believed the
order was mistakenly cancelled and requested it be reversed. I explained
that it had been done at 2:05 p.m. but I will do a follow up. (Agent ID
62224)
March 10, 2000 13:04:56
Manual type
(Agent 62535) Supervisor Call Jessica ISP called to get a update
on this verifiy facility issue. We have processed a 2nd level escalation
for are partner. We should have a update in the CFI log in 4hrs. 2:05pm
MST.
March 10, 2000 12:52:46
Order Canceled
Order Canceled March, 10 2000 12:52:46
March 10, 2000 12:51:08
Long Term Facilities Issue
Long Term Facilities Issue March, 10 2000 12:51:08
March 10, 2000 12:50:29
Manual type
Spoke with a BA rep and he stated that the order seems to be clear
of any problems and will now be moved to Bell Atlantic's dispatch to
deliver loop. We apologize for the delay.
March 6, 2000 8:47:52
Manual type
Ashley ISP called to get update. None was available, informed him
of loop problems and the correct department will be notified to get a
hold of the ILEC to get problems worked out.(agent id=3D63246)
March 2, 2000 16:30:55
Manual type
Spoke to (My name) who is requesting a timeframe for resoluton.
Sending to the correct dept requesting status. We are expecting an
update with in 24 hours. (agent=3D62534) Tarrah
March 2, 2000 16:21:20
Manual type
Supervisor call: (My name)/customer called to ask why we are only
now finding out from Bell Atlantic that they considered his order a
designed loop. He also pointed to the log of 2/3 and asked for an
explanation of the conflicting information and I told him I will contact
the appropriate department to find out why. He requested to speak with
Tarrah or Marc and I transferred him to Tarrah. (Agent ID 62224)
March 2, 2000 15:21:44
Manual type
(My name) EU called requesting to speak to a Manager. I
transferred to a Supervisor. (Agent ID=3D60003)
March 1, 2000 14:31:17
Manual type
Escalated order to TISOC to isolate issue why order is not up and
running. Found out BA considers this a designed loop. We didn't order a
designed loop. At this point I am escalating with Bell's RCCC and LVM.
Will call enduser to update.
March 1, 2000 14:14:45
Manual type
(My name)/EU called and requested a superviser, transferred him
over (agent id-64137)
March 1, 2000 12:44:29
Manual type
(agent id=3D 60714) Supervisor call Spoke to (My name)- E/U who is
calling because he did not receive the promised call back. Escalated
March 1, 2000 10:52:30
Manual type
Jessica ISP called requested to speak to a supervisior. I informed
her that we still have an hour before we get an update. (Agent
ID=3D60066)
March 1, 2000 9:29:12
Manual type
(agent id=3D 60714) Supervisor call Spoke to (My name)- E/U who is
requesting update. I advised that we would have toescalate this order to
receive a response. Escalated to management.
March 1, 2000 8:22:20
Manual type
(My name)/eu called for update, no update yet so he requested a
superviser and I transferred him to one (agent id-64137)
March 1, 2000 7:10:20
Manual type
(My name) EU called to get an update. I informed him to call in an
hour. (Agent ID=3D60066)
February 29, 2000 17:18:21
Manual type
(My name) EU called for 4hr update went to 3rd level escalation
tomarrow call back by 10:00am. (agent ID 63244)
February 29, 2000 11:27:47
Manual type
We have processed a second level escalation for our partner
requesting a CFI update on this order within 4 business hours. 12:30 PM
MST. (Agent ID=3D61045)
February 29, 2000 10:22:39
Manual type
(My name) e/u called for an update. I gave this to a supervisor
for a 4 hour update. (agent id64153)
February 28, 2000 11:20:51
Manual type
Nicole ISP called for an update, informed her that this was sent
to the correct department already, and we should have an update within
24 hours, (Agent ID 62285)
February 24, 2000 13:52:46
Manual type
Recieved called from sscs stating left message with engineering
awaiting call back to findout what needs to be done....
February 24, 2000 8:26:53
Manual type
Called SSCS and advised this order jeopary to cpc and they will
call me back on status...
February 17, 2000 11:48:47
Customer Care Update
>> Received the following request,
action taken: Sent to the proper department for loop issues. RT # 48413
(agent id =3D 60171) Message-ID
From "Jessica"
To References
Subject Re: [Covad
#48413] (Customer Care) Order #****** Date Thu, 17 Feb 2000 10:10:49
-0800 MIME-Version 1.0 Content-Type text/plain; charset=3D"iso-8859-1"
Content-Transfer-Encoding 7bit X-Priority 3 X-MSMail-Priority Normal
X-Mailer Microsoft Outlook Express 5.00.2615.200 X-MimeOLE Produced By
Microsoft MimeOLE V5.00.2615.200 Hi, We are aware there is a problem,
but as this has been going on for close to a month now, we were hoping
Service Delivery would actually contact the telco on this and see if a
resolution date was in hand. Often these orders get lost if you don't
ping the telco every once in awhile. Thanks, Jessica Bandy Speakeasy
Provisioning Lead 1.800.556.5829 X119 spkdsl@speakeasy.net
February 17, 2000 9:33:49
Customer Care Update
>> Agent=3D62689 I received the
following e-mail and informed the ISP that the ILEC has raise a facility
issue and we have sent updates through the e-mail address provided to
us. From "Jessica" To "Customer Care"
Subject Order #****** Date Wed, 16 Feb 2000
09:30:07 -0800 Please check the status of order #******. It should not
be neccessary for us to perpetually have to check the logs to get an
update on a status when we are promised an update in five business days.
Thanks, Jessica Bandy Speakeasy Provisioning Lead 1.800.556.5829 X119
spkdsl@speakeasy.net for status: »www.speakeasy.net/tac/
February 3, 2000 14:03:29
Customer Care Update
>> 1.) Bell Atlantic is reporting the
circuit incomplete at the central office. 2.) Bell Atlantic is actively
working on central office failure. 3.) Bell Atlantic Frame Technicians
have been notified to address issue. 4.) Bell Atlantic central office
issues normally resolved within 5 days.
January 26, 2000 14:23:10
Customer Care Update
>> per BA, still in jeopardy, will check
tomorrow
January 24, 2000 14:53:22
Customer Care Update
>> Order is jep due to a facility issue.
January 22, 2000 8:03:46
Customer Care Update
>> BA needs to be called on Monday to
get D-Marc and to seeif loop has been delivered.
January 21, 2000 10:36:43
Customer Care Update
>> Ashley the ISP called to open a TT on
the loop not being delivered I sent this to the proper department to
open one.(Agent ID=3D60070)
January 14, 2000 13:46:18
Customer Care Update
>> Covad install complete, service is
not up due to loop not delivered. There was no signal and no tag. The
Covad line is tagged at the NID. The technician spoke with Tim at the
ISP. The router was left at the site and is plugged in and powered on.
The router serial number is IEC9201DFEB. (Agent ID=3D 62641)
January 14, 2000 13:45:21
Customer Care Update
>>
January 14, 2000 13:22:54
Customer Care Update
>> Technician called in order did not
have the serial number to the router will call back with the
information. (Agent ID=3D62457)
January 13, 2000 10:38:33
Customer Care Update
>> Recieved request RT# 23343 no action
taken (Agent ID=3D62679) Date Wed, 12 Jan 2000 10:39:05 -0800 To
customercare@Covad.COM From Speakeasy Support
Subject Speakeasy DSL IP Assignment [******] Covad, Here is the
Information you require concerning circuit information. Customer Name:
(My name) Covad Order Number: ****** Covad Circuit ID: 100-124-738
Router Model: ENI SpeedStream 5250 Networking: Bridged Client Static
IP(s)---------------------- 216.254.23.98 216.254.23.99
----------------------------------------- WAN Customer Router IP:
216.254.23.1 WAN Client Router IP: 0.0.0.0 WAN Subnet Mask:
255.255.255.0 Routing Protocol: none LAN Client Router IP: 216.254.23.1
LAN Subnet Mask: 255.255.255.0 Routing Protocol: none Use DHCP: No Thank
You! Speakeasy (206) 728-9770
January 10, 2000 16:27:35
Customer Care Update
>>
January 4, 2000 11:40:54
Install Scheduled
>>
January 4, 2000 11:16:25
Customer Care Update
>> The phone company will be delivering
your DSL line on 01/5/2000. If your phone entry is inside of your
premises, we need to have someone over the age of 18 available to allow
the phone company technician access on that date. AGENT ID=3D62608
December 27, 1999 12:10:28
Customer Care Update
>> Your DSL line order has been placed
with the phone company. We are expecting a response back from the phone
company by 01/05/2000. If we do not receive an FOC date by that time, we
will contact the phone company and update this log. (AGENT ID =3D 62819)
December 27, 1999 12:05:34
Install Order Accepted
>> Loop order placed. PON=3D134570
Comments:
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