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Member review of Vonage


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read 1120 reviews (809 positive) (135 negative)
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Six Month Rating

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Ease of Installation:
Call Quality:
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$28 per month avg ($18 to $46)

3 year trend

Review by compugeek See Profile
UPDATED: 130 days ago
member for 7.2 years, 2760 visits, last login: 2 days ago


Pickerington,Fairfield,OH
$34 per month
about 4 days
"I can call anywhere in N. America for nothing"
"Took awhile to get MTA replaced"
"Great service"
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)

    My Other Reviews·Insight VOIP
    I have been using Vonage now for a little over a year and think the service is outstanding. I like being in control of my phone service and not having to deal with SBC.

    Only real problem I have had is I get an echo on my side of the call, but I have gotten used to it (none on the other side). I did have to get my Cisco ATA changed out to the Motorola a couple of months back. The port 1 went out and we switched to port 2 with no problems. Then one day nothing worked at all and it took about a week for Vonage to finally send me the new Motorola box. I actually like the new one better than the old Cisco since it has a built in router.

    I moved to Ohio from Indiana and have a number in both States, beat that SBC and Verizon for next to nothing... Nice to be able to do that and family a friends can call a local number for me in Ohio from Indiana.

    I hooked up all of my phones in the house to Vonage and have had zero issues.

    Over all it is a great service and I recommend it to everyone, especially people that has family in other States.

    Geek

    Update 9/9/2005
    I have been hearing a lot of what sounds like dialtones coming through the phone. I thought it was just my cordless and I was getting interferance from another cordless someplase else. I went to a corded phone and I was still hearing it and the people I call also say they can hear it as well.

    I lowered my rating for customer service because it takes them forever it seams to answer their own phones and email. So I don't know what the fix for the sound is going to be. I have unplugged the MTA and it still is doing it. No huge deal but it is getting worse daily.

    Geek

    UPDATE 4/22/09
    I have since dropped Vonage in favor of VoIP from Insight. No real reason other than it doesn't rely on the internet.

    Geek

    Followup comments:
    Forums » comments on review of Vonage


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