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Review by rnikischer 
UPDATED: 349 days ago
member for 5.7 years, 239 visits, last login: 12 days ago
 Willow Springs,Cook,IL
 $32 per month
 about 5 days
 "Excellent Call Quality"
 "Tech Support"
 "Rock Solid Connection and Service"
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Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)
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October 23, 2007
I have experienced no outages or problems with the system since my last review and while others have reported problems with their service I have had absolutely none. I decided to stick out the lawsuits and talk of Vonage going under and I am not the least bit sorry that I did. I am a bit aggravated that they increase the prices little by little under the guise of "recovery fees" and that other nonsense. When I started out with the service it was $34.95 per month with a small tax I believe it wound up costing around $36.50 per month. They had 2 price decreases of $5.00 each but then began charging these other fees over time. Some I believe are legitimate - others are not. So todays cost is around $32.50 per month. Still cheaper than when I started and mostly competitive with the other major players in VOIP.
Since I haven't had any problems I can't say if there has been any improvements to their tech support - but judging by the other reviewers here I tend to believe they still stink. The problems is - who the heck really has good tech support anymore?
I increased their website ratings because it has been greatly improved and their interface is very user friendly.
I hope to continue reviews of Vonage for another 4+ years.
12/23/2005
I've been with Vonage since March, 2003 so I guess that speaks for itself. A few hiccups here and there but since last year I have had no major outage whatsoever. They have dropped the price by $10.00 per month since I joined them to remain competitive - and that was a plus too. I use Vonage as a second line for most of my outbound calls but I have kept my POTS line after stripping it down to the bare bones and use it mostly as an inbound line and to keep 911 reliable and simple.
I bumped them up since my last review in reliability. I dropped down a notch for website since it has been getting slower and/or more difficult to login to my account online. Tech support in the past has been something I purposely have avoided and the other day I had a question I needed to ask so I made the mistake of trying to get through on a business day during business hours. After 10 minutes of listening to Vonage commercials on hold I gave up so I kept my tech support rating the same - I think they still need to improve it.
Overall the service is well worth the money. Good quality, high reliability provided you don't need tech support and your not in a hurry to get into their website I'd still recommend them. I don't plan to switch to anyone else.
One note: I use the service over 6mb down and 256k up cable connection which has also proven to be pretty stable so I'am sure my experience with Vonage has a lot to do with having a good connection and ISP as well.
08/23/04 UPDATE:
After my recent glowing review and over a year and a half of reliable service I have to give Vonage a ding for their recent outages and slow customer service reply to my email.
While still fairly sound, the recent outages and response to my email (over a week) leaves my agitated. As a result I have downgraded their reliability from a 5 to a 3 and their tech support goes down to a 2.
I also wrote them and suggested they have someone join in here at BBR and show their customers that they support them - but I haven't seen anything yet.
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