 Review by jaa 
UPDATED: 201 days ago
member for 9.4 years, 4156 visits, last login: a few hours ago
 New Canaan,Fairfield,CT
 $17 per month
 about 5 days
 "Perfect quality, good value"
 "Website reliability a little shakey"
 "Excellent value!"
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(ratings match consensus)
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Ordered my line, got it in a few days. Plug-and-play - absolutely no problems. Took 4 weeks to get my number from at&t assigned - Vonage did everything after I sent in the paperwork, and sent an email with about 12 hours notice when the cutover was to occur.
The quality is excellent - better than my regular phone line. The value is incredible - 500 minutes anywhere in North America loaded with features (voice mail, callerid, etc) for 25% less than the cost of a stripped down POTS line from at&t!
The phone service has been 100% reliable since we got it. The website has had some issues.
We have a second phone line from at&t that we use for outgoing local calls and fax, as well as dialtone when the power is out. Vonage will forward our calls to the POTS line automatically when our internet is out. We also like POTS for 911 service - even though we setup Vonage for 911, I like having the true e911 through POTS.
One line, 500-minute plan. Total monthly bill: $19.50.
Been over 3 years now - working great!! Love the features (and the price!!).
Update: Over 4 years now, still working great!! Better quality and reliability than our POTS service from at&t.
Update May, 2009: 5 years now. Switched from the $20/mo 500 minute plan to the $300/yr unlimited plan. Now worry about minutes. No issues.
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