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Review of Vonage (voip)


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Six Month Rating

Reviews:
1179 reviews (836 good) (152 bad)
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Review by louiedsl See Profile
member for 11.8 years, 27 visits, last login: 5.2 years ago
lodged 7.2 years ago

  • Orlando,Orange,FL
  • $29 per month
  • "They are pretty cheap."
  • "Annoying echo, provisioning issues, tech support goons."
  • "Not ready for prime time yet."
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)


I ordered Vonage service about April of this year. I have Brighthouse cable (3MB/512K) via a Belkin router, and a Panasonic modem with a sticky IP address. Although installation was really smooth (only took about 5 mins), and the service was decent I had a number of other annoying problems.

I tried for 5 MONTHS to get my number ported, calling almost every week. Every time I got a different story. I finally gave up and canceled.

Occasionally I would get an annoying echo in the call that only I (not the person I was calling) could hear.

Nobody, including myself and whatever techs I called could get the fax to work. This sucked!


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