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Vonage page on DSLReports
Six Month Rating

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Review by jimeez See Profile

  • Location: Mount Holly Springs,Cumberland,PA
  • Cost: $24 per month
  • Install: about 4 days
Good "$$ Savings, Easy Installation, good email cust. support"
Bad "Hard to get a human on the phone for customer support"
Overall "Good value for the money"
Ease of Installation:
Call Quality:
Tech Support:
Value for money:
(ratings match consensus)

I have been waiting for years for the opportunity to tell Sprint to hit the road. They are the only POTS line provider in my area. They definitely have the monopoly and their rates are way too high. I was paying ~ $40.00/month for basic service (no long distance) with Caller ID and an unpublished number. Ouch! But I didn't have a choice....until now.

I saw the ads on TV for a couple weeks and basically ignored them thinking the quality couldn't be comparible to the POTS line. My wife finally convinced me to start doing some research. BBR was the first place I turned, of course! Most of the reviews here spoke favorably of the service so I decided to give it a try.

I had several questions before purchasing the service so I wanted to talk with a representative from Vonage. I waited on hold for roughly 40 minutes before someone picked up. That was NOT a good first impression, but I am glad I stuck with it and gave them a chance. It took 4 days for the adapter to arrive. It's been smooth sailing ever since.

I get excellent customer service via email. They respond promptly every time (so far). Getting someone on the phone is still difficult unfortunately.

1/25/05 UPDATE: Finally got my number ported today. The paper work was submitted on January 13th...12 days from application to full 100% Vonage VOIP service. Not too bad.

8/30/07 UPDATE: Looks like I have had Vonage for over 2 year snow. Their customer service is still the pits; unless you can get through to a tier 2 tech. I occasionally experience poor voice quality, but that is very sporadic and usually does not last long. With the right equipment and the proper settings, you can maintain near land-line quality. For the price I pay, it is still worth every penny.

6/18/07 UPDATE: I dropped Vonage about a year ago. Comcast had a better deal via their Tripple Play package. We'll see how long that lasts. I am sure their prices will increase very soon.

12/13/2010 UPDATE: Ended up dropping Vonage for Comcast's Triple Play.

member for 12.9 years, 2483 visits, last login: 3 days ago
updated 2.7 years ago