 Review by La Luna 
UPDATED: 238 days ago
member for 7.1 years, 3265 visits, last login: 1 days ago
 Hewitt,Passaic,NJ
 $31 per month
 about 4 days
 "Great call quality, stable service, tech support professional and courteous"
 "Can't think of any"
 "If you have a solid broadband connection, you should have a great experience with Vonage"
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(ratings match consensus)
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I signed up for Vonage in May, 2004. I can't say enough about how terrific this service is. It has saved a TON of money, both on long distance calls in the US and on international calls.
The service has been stable, the quality of calls is excellent, as good as or better than POTS. The couple of issues I had in the beginning were handled by Vonage CS techs in a professional manner. I believe I waited on hold once for 30 minutes, the other two times for less than 10....but since then (last summer) I haven't had any issues at all. At that time, the techs spent much time with me, at least once for an hour, troubleshooting and identifying my problem (one problem turned out to be my phone, and one an issue with a backbone in London...neither had to do with Vonage).
Even my calls to London were crystal clear.....one of my issues was with static/occasional dropped call....which turned out to be on the London end. Once that was dealt with over there, the static disappeared, and the calls were great.
They also have great features: voicemail, call forwarding, caller ID, porting of POTS #, nice web dashboard, etc.
I am saving hundreds of dollars using Vonage...its the best thing I have ever done. However, I still understand that my service is at the mercy of my internet connection, and that it could be affected by that. I also have a basic POTS line for 911 emergency calls.
I can't think of one bad thing to say about Vonage at this point.
3/15/07 Still using Vonage, and am still VERY happy with it. The calls are crystal clear and the service is rock solid. I can't remember the last time I had an outage that was caused by Vonage. I've recommended Vonage to my daughter and they are also very happy with it. I would encourage anyone to try it, keeping in mind that ANY VoIP service is highly dependent on the stability of your ISP connection.
12/26/07 Not much new to report, Vonage is still as solid as ever for me. Hopefully they will get their patent issues straightened out and be able to continue this great service. I have no desire to move to my ISP's VoIP service at this time.
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