 Review by GoodDog 
UPDATED: 146 days ago
member for 9.4 years, 1059 visits, last login: a few hours ago
 Goshen,Orange,NY
 $24 per month
 "Reliable-Cheap"
 "Zero Support - Your on your own for days"
 "Canceled"
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I've had Vonage a year now, the service is reliable, the price is right but the support! I recently moved and changed my address for 911 calling on Vonage, the address according to Vonage is invalid. So I e-mailed the 911 address failure notice to them THREE days ago. No response, I sent another request a day ago, no responce. This is NOT the first time I've waited days for support, once you get someone on your case, they are very professional and caring BUT you have to wait and wait for someone to help you. So, now my 911 dailing doesn't work and I'm waiting three days for someone to pick up the ticket. Maybe time to abandion ship. Too bad, poor customer service can kill a company.
UPDATE DAY FOUR
I am now on DAY FOUR waiting for Vonage to address my ticket. No reply in four days.
UPDATE DAY FIVE
No response to my ticket for my 911 issue.
UPDATE DAY SIX and 1/2
Received a reply to my ticket after 6 1/2 days of waiting. I must wait an additional 2 to 4 weeks for an "investigation" of why my address failed Vonage's 911 verifcation.
Switched to TWC Phone, its was cheaper with the triple play package and the support is much better
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Vonage down? Can't get tech support