 Review by bobc2112 
UPDATED: 123 days ago
member for 5.8 years, 1592 visits, last login: 3 days ago
 Middletown,Monmouth,NJ
 $24 per month (12 month contract)
 about 4 days
 "Price, Full Featured"
 "Some Equipment Problems"
 "Saving some bucks... Excellent Quality"
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(ratings match consensus)
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Decided to go with Vonage after talking with some long time users who are friends. Decided to give the V-tech a shot since I would need a new cordless phone anyway and I could just plug the unit into a cat5 outlet near my kitchen. Picked up the unit at best buy. When I entered the MAC address during service setup it said it was not valid. I called the help number specified and got a CSR in India who couldn't help but gave me another 800 number. This time the rep understood the problem and put in a ticket but advised the easiest thing would be to return it since they wouldn't get to it until a few days. I decided to hang tight and try it in a few, when I retried the Mac address registered but sent me into pricing for Canada (I guess they almost got it right). I decided to return the thing and got a free (after rebate) linksys phone adapter and a couple of Uniden Phones for less money. Things went smooth until the very last step when the order screen came up with an error. Called India, who gave me another 800 number in the states... Got the order finished and everything works pretty good so far. I was with IDT $57 a month all included but am getting a better value with Vonage. After a few months i'll update, but so far so good.
Update 5/3/2007
Since initial install everything is A-OK. I think there were 2 or 3 service interruptions that I was aware of during my time with Vonage, but the service outage call forwarding feature made sure we didn't miss any calls. I also, unfortunately for my burned up F250, had to use the e911 service and it worked excellently. Fearing that it wouldn't work correctly, I ran to a neighbors and asked them to call, they were told that they received that call and were already on route.
Update 11/06/2007
Rock Solid
Update Left Vonage strictly for the Verizon Triple Play. After paying for Internet and TV for all these years figured the Triple Play saves me about the cost of the phone. Generally, Vonage was GREAT, wouldn't think twice about going back to them if the circumstances were different.
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