Review by mrschwarz 
UPDATED: 13 days ago
member for 7.9 years, 1066 visits, last login: a few minutes ago
 Flower Mound,Denton,TX
 $21 per month
 about 30 days
 "It just works"
 "Tech support is iffy"
 "Not much has changed, except the price."
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(ratings match consensus)
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I have had Vonage since Feb. 2004. Other than a few sporatic outages, the phone quality is indistinguishable from POTS. I haven't had any interactions with Tech support in more than 18 months. I remember being on hold for quite some time the last time I called.
They sent me a Motorola ATA, which is still working without a problem. My Dish Network DVRs and monitored home alarm systems are connected and work without a problem.
When I had Comcast HSI, the voice quality could be affected with internet activity. Since I changed to FIOS, I have not had any problems like this again.
Prices have continued to rise. Originally the service was about $16.00 per month for 500 outgoing minutes. With added fees and an actual price increase, it would cost about $23 for the same service. I asked for something to keep me a customer when they had their price increase and they changed me to unlimited service to keep my bill at $20 per month for a year. I'll have to see what happens then.
The WAF (wife approval factor) requirements is simple. It needs to work identically to a POTS line. With a FIOS internet connection, I haven't discussed phone line negatives with her or anyone who calls in a couple of years.
11/11/09 - Nothing has changed. Have the same motorola terminal adapter. Phone service still works. Vonage still raises prices and calls it 'fees'
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