Review by jhenager 
UPDATED: 1.8 years ago
member for 1.8 years, 5 visits, last login: 246 days ago
 Buford,Gwinnett,GA
 $24 per month
 about 10 days
 "reliable, cheap"
 "almost impossible to cancel"
 "I could never recommend them after this morning's experience."
| Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)
|
I am on hold for the second time waiting for a rep to cancel. I explained that I didn't have a problem with Vonage, but that Charter internet service was so unreliable that I couldn't keep it up.
I was told it will be 15 minutes, and it was. Then, I got a polite rep that wouldn't shut up when all I wanted was to cancel.
After about the third time telling her that I just need to cancel so I can get back to work, the line suddenly went dead.
I'm back on the phone now trying it again.
Wow.
I can't believe these people. I told the second person at least a dozen times to please, PLEASE don't try to talk me out of cancelling.
She offered me a free month. She offered me two free months. I told her that I was going to just start repeating myself.
PLEASE JUST CANCEL MY SERVICE.
I did this for about five minutes. She was like a robot.
I could never recommend this service to anyone because of this difficulty. My final comment to the person was that I would never, ever, ever use Vonage again, not for any problems with the service itself, but for the unbelievable clinging, 'don't leave me!!!' attitude they have.
There should be a simple option to disconnect service on their webpage. Wow. That's all I can say. I feel like I just ran the gauntlet.
Followup comments: | Forums » comments on review of Vonage |
|
Vonage
(45)
(65)