Review by priller 
UPDATED: 241 days ago
member for 7.9 years, 3468 visits, last login: a few hours ago
 Gainesville,Prince William,VA
 $14 per month
 "Decent compliment of features; good customer service; easy for the average person"
 "Retention agents make it painful to cancel; charge you bogus fees"
 "Vonage always works; good for the non-technical average customer"
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(ratings match consensus)
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As of Jan 1, 2008, I've been a Vonage customer for 5 years.
The service is exceptionally stable. Dial tone and voice quality is always there. Setup is painless for the average non-technical user. The set of features is worthy.
I started with the residential unlimited plan then changed to small business when I was working from home a lot; now back to residential. Each time I switched plans it was quick and painless.
Vonage replaced my ATA twice. Easy and convenient process.
Customer service in the past 2 years has been great to deal with. The reps speak English as a first language and have been either in the USA or Canada. However, this wasn't always the case.
I had a fax line for a while. It worked about 90% of the time. Fax on VoIP is inherently hit-or-miss.
The worst thing about Vonage is that they have jumped on the bogus "fee" bandwagon .... Regulatory Recovery Fee, etc. The added fees and taxes have to make you question if POTS isn't a better choice.
The pain of trying to cancel Vonage is legendary. Various forums are packed with stories of bad experiences with "retention agents".
Vonage needs to move to the next level of customer and allow BYOD and allow Pay-as-you-go plans. The "unlimited" plans are more than most people need. You can get excellent service and PAYG plans from providers like Callcentric.
Overall, Vonage is probably a good choice for the average non-technical user. I hope they are around for a long time.
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