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Review by ZeekWatson 
UPDATED: 170 days ago
member for 7.8 years, 203 visits, last login: 111 days ago
 undisclosed location
 Contract price not specified. (month by month)
 about 999 days
 "Great sales people"
 "Sound quality, choice of ATA, billing, customer support, constant lies"
 "A couple of tin cans and a piece of string is better than Vonage"
| Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings well below consensus)
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I signed up for the Vonage VOIP service last November. When I signed up they continually touted their "60 day money back guarantee". How could I lose? Unfortunately they were never able to transfer my number or provide me with a working phone. I attempted to port my number to Vonage 4 times.
I canceled the non-functional service and requested my money back as per the 60 day money back guarantee. Vonage now points me at their terms of service (which I never agreed to when signing up) that says they don't provide a refund for pre-paid service. They think they don't have to provide a refund!
I've quoted the relevant section:
3.10 No Refunds for Pre-Paid Service Plan Customers. Subject to the Money Back Guarantee and applicable law, we will not refund any Service Fees or any other amounts paid in connection with any pre-paid Service plans.
»vonage.ca/features_terms_service.php
Despite the many cancellation calls and emails they continue to say my account is active and try to charge me monthly fees. I successfully put in a dispute with visa on the Vonage unauthorized charges. I'm back with Telus. The future is friendly!
Followup comments:  
FrankLew12
@comcast.net | lousy review I can understand your frustrations, but how can you give them a poor review on call quality if you never got to use the service. Also, by signing up for their service, you agree to their terms. It's your fault you did not read them.
-Frank | |
| | ZeekWatson
join:2002-02-05
 ·Vonage
| Re: lousy review said by FrankLew12 :
I can understand your frustrations, but how can you give them a poor review on call quality if you never got to use the service. Also, by signing up for their service, you agree to their terms. It's your fault you did not read them.
-Frank
Vonage employee alert!
I did talk to their technical support personnel using their ATA so I am familiar with their poor sound quality.
I'm not sure what terms you're talking about? The part where they clearly claimed they have a "60 day no questions asked money back guarantee." and then reneged when I went to use the money back guarantee? Vonage is nothing more than shysters.
Vonage -- you *will* be disappointed! | |
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