Review by DanTou 
member for 6.6 years, 1849 visits, last login: a few hours ago
updated 239 days ago
 Quebec,QC
 $20 per month about 3 days "Easy installation; low cost; lots of included options" "Sound quality" "Recommended for anybody with no technical knowledge"
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(ratings match consensus)
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Very easy to install. Unplug your router or computer from the MODEM; plug Vonage box into MODEM, plug computer or router in Vonage box. Unplug your actual phone supplier (Bell or other) from your phone lines. Plug Vonage box into a phone outlet. That's it; all your home phones at home are on Vonage.
There are two plans (500 minutes or Unlimited). All incoming calls are free but in the 500 minutes plan, all outgoing calls are counted, even the local calls. Same costs no matter where you are calling: local, Canada, USA, and Puerto Rico. Unlimited plan includes free calls to 60 countries.
It is very reliable but, unlike Bell, if your Internet is down or there is a power failure, you won't have a phone. Think of 911...
Never used tech support, so I cannot say if it is above or blow average; thus the "3" rating.
Voice quality: incomig calls: excellent, always. Outgoing calls: about once a week, had to call back. When two persons talking at the same time (interrupting the other; I know, it's not polite), sounds are dropped. Thus, the "Below average rating". It definitely has better sound quality than a cell phone. Most of the time, you are able to tell if the other person is on a line or cordless phone.
I have been with them for 5 years and have been very satisfied of the product. Just switched to VoIP.ms which has more options, better sound quality and costs less but is more difficult to install. So if you don't want to spend time understanding; Vonage is a great option; much better than Bell. If you need Bell reliability, it would be a much lower cost to get Vonage and a prepaid cell phone (with no SIM) for emergencies.
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