Review by AbleinTruth 
member for 148 days, 4 visits, last login: 141 days ago
updated 147 days ago
 Beverly Hills,Los Angeles,CA
 $50 per month- (24 month contract)
 about 30 days "NOT anything... ZILCH!" "EVERYTHING... where do I begin??? It has been a HORROR SHOW. Oh my GOD!" "NIGHTMARE from HELL!"
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Events and TIMELINE
2003 became their VoIP customer; entered into Vonage's beta program; was DISASTROUS! Jumped out after three mos. and went with AT&T CallVantage. The BEST VoIP service... ever!
Left AT&T CallVantage service because they didn't allow their boxes to be used internationally; wept when I had to leave that premiere quality service (technically) company; they were AWESOME! YES, they were!
12/2006 - Went to VYL Media... very poor technology and a HORRIFIC owner name Denis Smith. Signed up with them in December of 2006 and left them in March/April 2009. Too many technical inefficiencies and the owner Denis made it WORSE because he got tired of all my technical issues so he canceled my account! So much for Customer Service.
2009 back to VONAGE because of all the promotions, FREE this,,, FREE that and thinking they must have improved; they did NOT ... they have gotten WORSE!
1.) Call-Waiting does not work; it has NEVER worked for me!!!
2.) They route calls to the wrong phone numbers or dead-end the calls with a recording that says number is disconnected or non-working; can you imagine? NIGHTMARE!!!
3.) They removed benefits... i.e., countries from your plan and you only realize that they have done so when you see the bill and countries that were suppose to be included in the monthly are not any longer; yet they keep expecting you to pay until you catch them! DECEPTIVE!
4.) Their device box for connecting to the Internet is plagued with problems; oh God what what else can one suffer from one company and have to stay in the name of a contract? PEOPLE, do NOT sign contracts...do NOT!!!
5.) They refuse to give refunds or lower the rate for their technically treacherous service. ZERO INTEGRITY!
6.) They charge anywhere from $18 -$25.00 in taxes and surcharges. For what??? ...STEALING!
7.) They, by their own incompetency impede ones ability to leave their company because they FORCE you to sign their crummy contract and then disconnect prematurely before you have a chance to secure your phone numbers with another provider! GROSSLY corrupted!
NO, for God sake do NOT use this company! It is the company from HELL! Oh man it has been the HORROR SHOW!
Comments:
 Reviews:
 ·voip.ms
| Somewhat Unfair While I am no longer a Vonage customer, I did subscribe to them for 7 months earlier this year (two DIDs). I had no technical issues with the service, and their customer support was pleasant and helpful. Their feature set was superior in every way to what was offered by the local land-line carrier, and was significantly less expensive.
When I joined, the only plan I was offered was month-to-month with no cost for the hardware, and the first 3 months for each line were provided at a significant discount. There was no long-term contract, and no requirement to return the hardware when I canceled (indirectly, by porting my numbers out).
I left for two reasons . . . the first was that they did not offer a seamless service to support "extensions" at multiple location without the acquisition of additional DIDs (and therefore additional fees), and that their subscription fees were a LOT higher than my current BYOD provider (VoIP.ms). In fact the only issue I ever had with Vonage had to do with the release of my DIDs to my new provider; they dropped them both without notification and the 2nd number was actually dropped on a Saturday. My new provider was unable to add it to my account until Monday . . . which is the one ding I gave them in my VoIP.ms review. | |
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·VOIPo
·Vonage
| Re: Somewhat Unfair You had your experiences and I have mine. Who are you to be determining that REVIEW is Fair or Unfair? ? ? Ahhh ...duhhhh!
My report on VONAGE is precisely as it has been. You can rejoin them if you want; however, don't tell me that my posting is 'Unfair'. VONAGE is a NIGHTMARE from hell. You were with them seven months and I have been stuck with them for almost two (2) yrs... big difference. | |
| | | Reviews:
·voip.ms
| Re: Somewhat Unfair I stand by my statement. You have your experiences, and I have mine. You posted your opinion, and I posted mine. Please review my experience with Vonage and find any indication of bad service, or anything remotely resembling a "NIGHTMARE from hell."
I do not disagree that you had a bad experience. But many, many others have had good service from them.
Obviously, though, it's all about you. | |
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