Review by Furrever Fur
Good "Tremendous value, great call quality, knowledgeable phone personnel and fanatastic features!"
- Location: Grand Rapids,Kent,MI
- Cost: $65 per month
- Install: about 1 days
Bad "No selective call screening"
Overall "Would recommend Vonage service in a heartbeat !"
Ease of Installation:
Value for money:
(ratings above consensus)
We've been more than happy with Vonage service for close to 4 years now. The price listed here ($65) is for TWO lines and a virtual number (and the fees/taxes). VonageWorld ($25.99/mo) with no contact is fantastic.
One of the BEST features is the network availability number, so that if one's internet is down, the VOIP will ring to whatever phone (landline, cell) you enter. Also: no telemarketing, no "sharing" of information as some ISP and other VOIP providers do.
Tech support is great, but ...! Like so many other companies, Vonage is outsourcing and the heavy accents (sorry) can be really hard to understand. However, the agents ARE qualified and don't read from a script. Tech support via email gives actual, helpful responses specific to an inquiry -- non of the "canned" stuff. When we had to get a replacement adapter box, the process was easy. Best of all - no pesky monthly "rental" fees !!
Vonage has only raised their fees once; the other nickle/dime increases are from government mandated fees/taxes which is for any phone line. We tried VOIP from an ISP .. never again. Rates too high, not enough features, etc etc.
Vonage - our our opinion - is the best ever. Now if they'd only add selective call screening ...
UPDATE - 10/12/2013:
Vonage tech support rocks !!! Experienced a wee bit of an irritation in calling overseas which was hearing "dead air" rather than the ringing tone which occurred once before about 12-15 months ago. After completing the Vonage online email form along with the 3 call samples I knew they needed, I received a DETAILED email addressing my issue -- and what Vonage had done to fix the problem (adjustments on their end). Problem solved; and received a telephone call to make sure everything was working properly.
Compare that tech support to script-reading CAEs, or canned emails. I also noticed that even 'tho some of the tech support folks have heavy dialects, they are definitely enunciating more.
VonageWorld has gone up a whole $1/month to $26.99 (no contract): it's still a great deal for the calls we make. Still very, very happy with them.
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updated 147 days ago