Review by Furrever Fur
Good "Tremendous value, great call quality, knowledgeable phone personnel and fanatastic features!"
- Location: Grand Rapids,Kent,MI
- Cost: $65 per month
- Install: about 1 days
Bad "Outsourced tech support during off-hours but they try"
Overall "Still the best. Would recommend Vonage service in a heartbeat !"
Ease of Installation:
Value for money:
(ratings match consensus)
We've been more than happy with Vonage service for close to 4 years now. The price listed here ($65) is for TWO lines and a virtual number (and the fees/taxes). VonageWorld ($25.99/mo) with no contact is fantastic.
One of the BEST features is the network availability number, so that if one's internet is down, the VOIP will ring to whatever phone (landline, cell) you enter. Also: no telemarketing, no "sharing" of information as some ISP and other VOIP providers do.
Tech support is great, but ...! Like so many other companies, Vonage is outsourcing and the heavy accents (sorry) can be really hard to understand. However, the agents ARE qualified and don't read from a script. Tech support via email gives actual, helpful responses specific to an inquiry -- non of the "canned" stuff. When we had to get a replacement adapter box, the process was easy. Best of all - no pesky monthly "rental" fees !!
Vonage has only raised their fees once; the other nickle/dime increases are from government mandated fees/taxes which is for any phone line. We tried VOIP from an ISP .. never again. Rates too high, not enough features, etc etc.
Vonage - our our opinion - is the best ever. Now if they'd only add selective call screening ...
UPDATE - 10/12/2013:
Vonage tech support rocks !!! Experienced a wee bit of an irritation in calling overseas which was hearing "dead air" rather than the ringing tone which occurred once before about 12-15 months ago. After completing the Vonage online email form along with the 3 call samples I knew they needed, I received a DETAILED email addressing my issue -- and what Vonage had done to fix the problem (adjustments on their end). Problem solved; and received a telephone call to make sure everything was working properly.
Compare that tech support to script-reading CAEs, or canned emails. I also noticed that even 'tho some of the tech support folks have heavy dialects, they are definitely enunciating more.
VonageWorld has gone up a whole $1/month to $26.99 (no contract): it's still a great deal for the calls we make. Still very, very happy with them.
UPDATE - JUNE 2014
Still very, very pleased with Vonage VOIP service after 5+ years. It's reliable and - again - has features that are far superior to the competition, especially the so-called "bundled phone services". from certain ISPs.
Only kink is an increase in outsourced tech support during "off hours" (e.g. before 9 am EST). In fairness, they ARE knowledgeable and do go out of their way to enunciate. They are NOT "script-reading" bots -- they actually know their stuff.
Prices have inched up a few pennies due to mandated taxes/fees. Current price for VonageWorld, a second "regular" line and a virtual number + taxes/fees = $68. Happy camper w/Vonage.
member for 2.4 years, 312 visits, last login: a few hours ago
updated 50 days ago
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Boca Raton, FL
Innocence is bliss There is a reason that Vonage's reviews and ratings put it at the bottom of the 'Good, the Bad, the Ugly' VoIP providers list: »/gbu
Those of us who subscribe to providers like Voip.ms, Anveo, CallCentric, Future-Nine, VOIPo ... and others discussed in the BBR Forums ... are paying much lower monthly/annual fees with many providers charging no taxes or add-on fees ... and offering far more features that even noobies would find useful (such as selective Call Block):
By the way, all of the well-liked VoIP providers have their support centers in the U.S. or Canada.
Nobody is insulting Vonage customers for their loyalty to Vonage. We are aware that Vonage users simply don't appear to exhibit curiosity when better (and certainly less expensive) options are available.
Hey, think of us this way --- at least we don't denigrate Vonage users as we do those who use MagicJack, NetTalk and certain other providers with horrible products & service.
(topic offline) Some other options for you to consider ... Moderator Action
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stated reason was: trollock