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Review by realmike4him See Profile

  • Location: Pompano Beach, Broward, FL, USA
  • Cost Contract price not specified. (5 month contract)
The Worst Customer Service.
Epic Fail (almost 5 months to achieve total failure-read on)
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:

I sent this email to vonage after months of trying to simply transfer 3 phone lines,after dealing with over a dozen different techs(who only seemed to know 1 thing-Pass the ball !!!) Fed up, I sent this email which got a response from the Executive Response Team , apparently only nasty responses get attention ! Here's the email I sent -" you (VONAGE) really totally suck, I mean how many months to try to do a number transfer, and fail (EPIC) over & over, and different people every time supposedly trying to help, I'm surprised you haven't run out of people who don't mind at all to leave every thing to your high tech system that should be re named GLITCH !!! Not a single person willing to go against the system & simply take the ball & run with it, something they used to do in a bye-gone era called customer service, something apparently your company doesn't know the meaning of."

The executives also passed me down the line, bottom line- almost 5 months over 80 emails ,over 12 different reps,they couldn't set up & transfer 3 lines. I would not recommend anyone use this company because if you have a problem you're on your own. Yes there is a reason why they are so cheap!

member for 10.4 years, driveby review (so far)
updated 10.4 years ago


FureverFurry
RIP Daphne: 3/12/05 - 6/19/12
Premium Member
join:2012-02-20
49xxx
Zoom 5341J
ARRIS WBM760
Vonage VDV-21

FureverFurry

Premium Member

Vonage is great - don't despair

I've been with Vonage for well over 4 years and am 100% IMPRESSED with their technical and customer service. Really shocked you were treated like that.

I presume you mean you were/are trying to transfer 3 lines TO Vonage ? If so, it's up to the originating telephone provider to release those numbers; a couple (not mentioning names) go above and beyond to NOT allow the transfer.

Try again or post on their FB page. I've always received 100% spot on replies to emails (none of the canned hooha). Some agents are outsourced but they DO understand their product.

Sebehk
USN Retired, 1993-2013, yvan eht nioj
Premium Member
join:2002-02-09
Pueblo, CO

Sebehk

Premium Member

Sorry to hear...

...about your troubles. I, too, have been with Vonage for a long time, coming up 7 years! The few times that I've called them for support has been very good. I even got their new Vonage Box for free when my older Vonage adapter (made by Linksys) was not working.

--->Robert
8-)