Review by realmike4him  - Location: Pompano Beach,Broward,FL
- Cost Contract price not specified. (5 month contract)
Bad "The Worst Customer Service."
Overall "Epic Fail (almost 5 months to achieve total failure-read on)"
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I sent this email to vonage after months of trying to simply transfer 3 phone lines,after dealing with over a dozen different techs(who only seemed to know 1 thing-Pass the ball !!!) Fed up, I sent this email which got a response from the Executive Response Team , apparently only nasty responses get attention ! Here's the email I sent -" you (VONAGE) really totally suck, I mean how many months to try to do a number transfer, and fail (EPIC) over & over, and different people every time supposedly trying to help, I'm surprised you haven't run out of people who don't mind at all to leave every thing to your high tech system that should be re named GLITCH !!! Not a single person willing to go against the system & simply take the ball & run with it, something they used to do in a bye-gone era called customer service, something apparently your company doesn't know the meaning of."
The executives also passed me down the line, bottom line- almost 5 months over 80 emails ,over 12 different reps,they couldn't set up & transfer 3 lines. I would not recommend anyone use this company because if you have a problem you're on your own. Yes there is a reason why they are so cheap!
Fair warning: reviewer joined this week
updated 3 days ago
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