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Review by rjbasye 
UPDATED: 143 days ago
member for 9.4 years, 4359 visits, last login: a few hours ago
 Dry Ridge,Grant,KY
 $31 per month (12 month contract)
 about 7 days
 "Reliable, Easy Install"
 "Expensive, Raise Rates at short notice to customers"
 "Avoid them since there are better providers at cheaper rates"
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Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)
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June 2 2009 Update
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With only a 3 day notice notice given 8x8 formally Packet 8 raised its month rate from $21.99 to $24.99 with taxes and fees, it was over 30.00 a month. 8x8 also dropped its 500 minutes a month plan in favor of the more expensive $24.99 monthly plan. It seems 8x8 has no regard to its long time residential customers and is moving away from that market entirely. I am now porting my phone number away from them. Look elsewhere for a more honest VOIP company.
Update June 24/07
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I'm still with Packet 8 and after 2yrs I've experienced little down time and service, sound quality has been as reliable as POTS. They are now my primary phone service.
Update 4/18/05
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I decided to give Packet 8 another try after I had some problems with the local Telephone Co. I have to say that Packet 8 has improved since my first try with them over a year ago. I also upgraded my old router this time which seems to have improved call quality. Also, my cable provider has raised its upload and download speeds so this will improve reliability as well.
Packet 8 now ships the BPA 410 adapter which you can now run two phones simultaneously.
Packet 8 now offers true E911 service for an additional fee.
The bad thing is that there now is a $59 cancellation fee for 12 months so I hope I do not have problems after the 30 day trial.
Packet 8s website needs improvement as call features are a little hard to find.
Update July 22nd
After having used Packet 8 since April, I have only experienced a couple of outages. Service has been stable for the last month and a half and I'm very happy. Now if the can go to 7 digit dialing it would be just like POTS service. It's not a big issue for me as I programmed my phone to handle the 1+ Area Code. I still can recommend Packet 8 for VIOP.
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