Review by testQ member for 7.2 years, 87 visits, last login: 2.3 years ago lodged 7 years ago
Buffalo,Erie,NY
$20 per month
about 70 days
"Buying the service from Amazon"
"Customer Service, Tech support, Billing"
"Worst"
Web-site: Ease of Installation: Call Quality: Reliability: Tech Support: Value for money:
Signed for the service - 11/14/2004 Problems reported First time(Call Quality and other issues) -- 11/15/2004 Followup every 5 to 10 days.
Ticket Technical Eng Level 2 service created on 12/17/2004
Till today 01/18/2005 not resolved
Nobody cares in Customer Service, Tech Support or Billing.
And have no proper communication with in the department or between departments. One Funyy stupid Billing CSR says that he doesn't have time to look at the account to see the details and name can be obtained on request.
Things can change rapidly and people leave soon if these Customer Service, Billing CSR personnal continue what they are doing now.
Buffalo,Erie,NY
$20 per month
about 70 days
"Buying the service from Amazon"
"Customer Service, Tech support, Billing"
"Worst"
