Review by gbh2o 
UPDATED: 220 days ago
member for 7.6 years, 1974 visits, last login: a few hours ago
 Longs,Horry,SC
 $33 per month (month by month)
 about 7 days
 "Good orginal base price for unlimited service"
 "Virtual Numbers are costly especially with the deceptive"
 "They provided solid service for me from Aug '03 until Jan '05... then went down the tubes"
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(ratings below consensus)
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Update January 13, 2008: Never did get a refund of the overcharges by Packet8. It's only been 2 1/2 years of waiting so far. Certainly would _never_ do business with them again.
I joined Packet8 in august of 2003 and was very satisfied with their service for almost one and one half. Packet8 originally provided solid, reliable service for me, including operational virtual numbers. Then they decided to get fancy, and in January 2005 tried to implement several new features. They failed miserably, apparently not having tested their new product before shoving it down their customer's throat. Very bad planning putting insufficiently tested software in a production environment!
I stayed with them, despite their inability to 'fix' the damage they did to their system in relation to forwarding of inbound calls from virtual numbers. I canceled my virtual numbers in May 2005, and to my knowledge, my trouble ticket was never successfully closed due to lingering problems. So beware of inconsistent behavior should you wish to use virtual numbers with Packet8. And don't forget to include that nasty per number fee when you consider the price of virtual numbers.
Due to some "internal problem" only a portion of their customer base received notification of their implementation of the "Regulatory Recovery Fee($1.50 per DID)" which was nothing less than a very deceptive defacto price hike. Some customer service representatives even tried to tell me it was a government tax, at first. The 'fee' quickly caused P8 prices to become unreasonable for me, particularly when they were applied to virtual numbers that do not work as advertised.
Their attempts to fix the problem failed, and resulted in additional charges to my credit card that have never been fully recovered. Even though I had a sizable credit balance, my credit card was still charged additional amounts for their "Regulatory Recovery Fee($1.50 per DID)". I am closing my account and _hope_ to someday get the remainder of what they owe me from their mistakes refunded to me. I must also mention that on-line monthly invoices have been retroactively changed, as far back as three months, to reflect different balances and charges... I just happened to have printed before and after versions. How do they account for their revenue? Be forewarned, check your credit card statements _very_carefully, and print out each months invoice... they may change without warning!
I closed my account on June 29th, 2005. To date, despite calls resulting in _another_ ticket being opened, and promises of review and contact, I have not received a refund of the overcharges, nor any Packet8 initiated correspondence. I must check if this consitutes THEFT at this point.
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