 Review by WiseOldNerd 
UPDATED: 336 days ago
member for 6.7 years, 1073 visits, last login: a few hours ago
 Phoenix,Maricopa,AZ
 $199 per month
 "There are none!"
 "Company engages in double billing and other questionable practices."
 "DO NOT DO BUSINESS WITH THEM"
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UPDATE(9/17/07): Finally got to a human being in billing. Bottom line I dumped them, no charges for ending service, and I am so glad to be rid of them. This companies business practices and processes are borderline of criminal. They should be avoided at all costs!!
Earlier this year I purchased the Annual Freedom plan with the intention of using it for FAX. I paid for a whole year of service in advance. I subsequently learned by both experience and research that FAX over VOIP is very unstable. Since I had no use for one more telephone line, I tried to cancel the plan-was not asking for a refund-just wanted to cancel it out. I was informed that I would have to pay an early termination fee. I said, you already have my money, why should I pay more. Response was that was their policy. So I decided to just let the account sit there and maybe use the phone every once in a while. Figured it was easiest approach, and when the year ended, I would not renew anything.
Today I discovered that this company has been billing my credit card for the last three months for monthly service--service I have already paid for. Somehow this smacks of fraudulent practices, or a billing department screwed up beyond recovery. Trying to communicate with the company is difficult unless you call-I have a hearing problem and prefer email. How it will resolve out I don't know at this point. But they owe me over $75 and I would just like to be rid of them.
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