Review by varrin 
member for 9.2 years, 10 visits, last login: 1.9 years ago
updated 1.9 years ago
 03431
 $39 per month "Reliable company, generally acceptable to good service" "Constantly decreasing value due to significant price increases" "After nearly 6 years as a happy customer, I'm looking elsewhere"
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If you're happy to pay extra for what 8x8 offers, I'd recommend them. I've had consistently acceptable to good service for the entire time I've been a customer. While I had some challenges early on with respect to local number porting and virtual lines, the last several years have been stable.
Unfortunately, 8x8 has continually raised their prices and is becoming very uncompetitive. While I've been generally happy with the service, I'm looking elsewhere for price reasons. When I first signed up, the total charges to my bill was $25 per month (unlimited plan + a virtual number). Now, it's nearly $40 per month, an increase of well over 50% while CPI has gone up less than 20% during that same period (never mind competition has actually decreased pricing in this segment). Additionally, our usage pattern has changes somewhat, so we don't even need the level of service they provide any longer.
I'd be happy to stick with 8x8 if they had lower priced options. As it is, we're looking at other solutions to reduce our costs.
Update 5-24-10: Switched service over to another carrier (included porting numbers). Had to call to cancel (can't do it via their website). They tried hard to keep me. They immedtiately offered to reduce my rate to $9.99 (not found anywhere on their website). After reviewing my usage, they offered me a 500 minute per month plan at $5.99 (again, not found anywhere on their website). I might have stayed with those prices if I had known about them earlier, but there's no indication on their website that those rates are available. They chose to raise the rates rather than lower them, so I went ahead with the cancellation having already done all the work (and it was quite a bit!) of finding a new carrier, porting over the numbers and all that. Other than fairly persistent selling on the cancellation call, all went fine with the port and cancellation. Happy with the new carrier so far.
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