 Review by Endorphine 
Posted: 1.6 years ago
member for 5.9 years, 1240 visits, last login: 4 days ago
 Bremerton,Kitsap,WA
 $55 per month
 about 3 days
 "Great Speeds, Good Value For The Money"
 "Horrible Install"
 "Good Deal If You Already Have Cable Service With Them"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
Just dropped my Speakeasy DSL of two years, as I got tired of paying $125 a month for 6/768 service. Decided to try Wave at the 8/1.5 for $55 a month.
So far the service has been reliable, with low latency an no real slowdowns. Service does get a bit laggy at prime time, but nothing that effects games or surfing. Service did go down one time at 1am, but I should have been in bed  . Came back up within 5 mins.
Installation was a bad experience (again). I waited the 4 hour window and no one showed up. I called their customer service and was told to call in another 30 mins if no one showed. Called back and they said I wasn't on their daily call sheet. The local office called me and said that someone would come out. I got a call within 10 mins and the installer said he would be right there. 5 mins later I get a call from the original tech that was supposed to install, and I told him someone was already on the way. He was quite surprised and laughed at me on the phone. The first tech showed up and was very nice and apologized for the other installers lack of communication.
Overall the service is great, just wish they could get their install department fixed.
Followup comments: | Forums » comments on review of wavebroadband |
|
wavebroadband
·