Review by machine156
Good "Faster than dial-up"
- Location: Garberville,Humboldt,CA
- Cost: $60 per month
Bad "Expensive & Slow"
|Pre Sales information:|
Value for money:
(ratings well below consensus)
In this area, we have one choice for internet, Wave Broadband, $60 for 1.5mbit/sec down and 768kbit/sec up; bandwidth test get 0.6 to 1.2mbit down, downloads go about 40-80kbyte/sec, Hulu, Netflix and other streaming video constantly buffer. The local office has told us they are not allowed to complain to corporate office about speeds or they will loose their jobs. We have also been told that the Internet wasnt intended for streaming video and to many people are doing so. We get mailed and e-mailed offers for the services they provide all other Wave service locations, but when we call to get them, they say they are not available to us. When we call and complain about the slow service, they say we can upgrade your service then they say oh those services are not available in your area
Speeds have been improved and now we get the full 1.5mbit down, however for 4 months they had 20% packet loss and the service was unusable most of the time. weeks after they fixed that, now a lot of customers are having their MODEM reboot 3-9 times a day.
member for 2.4 years, 1 visits, last login: 148 days ago
updated 148 days ago