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Six Month Rating

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Review by machine156 See Profile

  • Location: Garberville,Humboldt,CA
  • Cost: $60 per month
Good "Faster than dial-up"
Bad "Expensive & Slow"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Value for money:
(ratings well below consensus)

In this area, we have one choice for internet, Wave Broadband, $60 for 1.5mbit/sec down and 768kbit/sec up; bandwidth test get 0.6 to 1.2mbit down, downloads go about 40-80kbyte/sec, Hulu, Netflix and other streaming video constantly buffer. The local office has told us they are not allowed to complain to corporate office about speeds or they will loose their jobs. We have also been told that the Internet wasn’t intended for streaming video and to many people are doing so. We get mailed and e-mailed offers for the services they provide all other Wave service locations, but when we call to get them, they say they are not available to us. When we call and complain about the slow service, they say ‘we can upgrade your service’ then they say ‘oh those services are not available in your area’

Speeds have been improved and now we get the full 1.5mbit down, however for 4 months they had 20% packet loss and the service was unusable most of the time. weeks after they fixed that, now a lot of customers are having their MODEM reboot 3-9 times a day.

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member for 2.6 years, 1 visits, last login: 208 days ago
updated 208 days ago


Avondale, AZ

1 edit

The whole damn thing is down...

According to »www.isitdownrightnow.com/wavebro ··· com.html

The whole damn service is down as of 09/05/2014 9:00 Pacific time zone.

Website Name: wavebroadband.com
no responseResponse Time:
unknownLast Down:
Wavebroadband.com is DOWN for everyone.
It is not just you. The server is not responding...

Also »downdetector.com/status/wave-bro ··· roadband

Recent reports mostly originate from: Port Hadlock-Irondale, Tacoma, Seattle, Port Orchard, Portland, Mount Vernon, Minneapolis, Woodinville, Concrete, and Port Hadlock.