Review by Mel.Patterson
(review was emailed from domain btitele.com)
lodged 11.9 years ago
 Raleigh,Wake,NC
 Contract price not specified.
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The process of getting DSL service was well worth the time and trouble. BTI
was able to quickly identify that they would be able to provide IDSL service
to my house and the process was painless. No delays were encountered other
than the scheduling delays caused by myself in being available to meet the
BTI technicians at the house. The BTI technicians were on-site on-time and
even a few minutes early in every time. We did have to make more than one
visit. The first time the service would not turn up, they could not
establish continuity back to the home office. A trouble report was
generated to BellSouth. BellSouth, after a few days, reported no trouble
found. We rescheduled with BTI, and guess what, it worked the first time.
So much for no trouble found. The BTI tech and the home office support to
get my PC properly configured was terrific, I was up and running quickly.
Worked so well, that I took the next step and added an additional ISDN line
and using a BTI provided router I am now operating a very close to 288Kbps
consistently. I don't know how I survived using dial-up modem speeds
previously, not to mention the hassle of dialing. DSL is great and BTI made
it work with little effort on my part.
Mel Patterson
(919)861-4532
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