Review by NYC Girl
Good "Excellent, reliable call quality at a fairly resonable price."
- Location: Bronx,Bronx,NY
- Cost: $19 per month
- Install: about 999 days
Bad "Not as many calling features and less cost effective than pure VoIP companies."
Overall "Excellent Call Quality, never had any issues whatsoever, more expensive than pure VoIP; however, you get what you pay for."
Ease of Installation:
Value for money:
UDATED 10/19/11: OK, you win Optimum, I am back!!! Can't beat your call quality and reliability. Also, doesn't hurt to receive a new triple-play deal!!! But watch your back, I might break up with you again!!
I have since switched to VoiPo as they are more cost effective and provide great service. Love the personal attention I receive with email and phone inquiries. Optimum was good except you could not make ANY international calls unless you subscribed to their Optimum Voice World for an additional 19.99 per month for a whopping 250 minutes!!!!! I wanted to call a friend visiting Italy with an international calling card; Optimum wouldn't even allow THAT so I had to use my cell phone with the calling card which was very cumbersome. Oh well, so long Optimum Voice!!!
I moved from Harlem (upper Manhattan) to the South Bronx so I had no choice but to subscribe to Optimum Voice since Time Warner Cable's Digital Voice is not available here. I prefer not to experiment with any of the indy VoIP services that are current out there. If I have a problem with OV I can have someone come to my home to fix it. I wasn't going to have anything to do with Verizon other than my Verizon Wireless BlackBerry. Verizon land line service is too expensive with their line subscriber charges and the like; I can't bear to go back to their phone service, I cringe just viewing their bundled packages online.
I am currently subscribed to their first time customer triple play package at 29.99 for phone, internet, and television in addition to subscribing to BOOST (30megs up, 5megs down). I almost didn't get the triple play promotion pricing due to the fact that 12 and 18 years ago (might as well be 100 years ago) when I lived in CT I had Cablevision. The customer service representative told me that I was not eligible for the promotion because of this as I was not a new customer and their is no statute of limitation as to how long ago I was a customer of Cablevision (jeeze). Optimum Voice and Optimum Online was not around then - definitely not Optimum Voice!! I just called customer service and got another representative and he was kind enough to ask his supervisor (without me asking for him) about this and the pricing was adjusted, thank goodness!!
The installation went very well; the technician was quick and knew what he was doing. The Motorolla Surfboard Digital Voice modem for Optimum Online and Optimum Voice was installed on my computer.
I have excellent, reliable call quality, better than Digital Voice and less expensive with many free calling features included in the price. I love getting an email / text when I have a new voice message from my home phone. It would be great if they included the voicemail call-in number on the email / text so I can dial the number directly from my BB. With Optimum Rewards the monthly price can be as low as 19.99 per month.
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updated 2.3 years ago